Automotive Center Manager

Job Description

Job Description

Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
Position Overview
The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. 
The center manager is required to perform assistant manager duties and below
Responsibilities:

• Customer Relations 

Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. 

• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. 
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. 
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. 
• Remind departing customers to submit feedback about their visit. 
• Thank all departing customers and remind them to return. 
• Resolve customer complaints and damage claims. 

Employee Supervision and Management 
The Center Manager is responsible for the direct supervision of all employees of the center. Duties include: 

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies) 
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use 
• Prepare payroll each pay period 
• Maintain accurate and complete employee files 

Center Operations 

• Ensure proper execution of all activities in the service bays 
• Print and monitor daily, weekly, and monthly sales and inventory reports 
• Monitor cash register functions and credit card handling 
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s) 
• Perform daily close-out procedure 
• Prepare weekly and monthly paperwork 
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts 
• Ensure cleanliness and appeal of entire site 
• Maintain safe working environment 
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities 

• Write and mail customer thank you notes 
• Solicit fleet accounts 
• Plan and execute local center marketing functions 
• Participate in community activities 
• Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills 
• Basic literacy (ready, writing, math skills); Verbal communication skills 
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools 
• Previous experience managing a retail automotive center or equivalent related business required  

Working Conditions 
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. 
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. 
Benefits/Perks

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement