Leave and Benefits Analyst

TITLE: Leave and Benefits Analyst SALARY & FLSA: $31.37 - $47.05 per hour; FLSA non-exempt

OPENING DATE: 06/11/2026

CLOSING DATE: 06/24/2026 This position may close early if a sufficient number of qualified applications are received. JOB TYPE: Regular, Full-time UNION: Non-Represented

OPENINGS: 1

LOCATION: Hybrid (on grounds 2-3 days/week and remainder work remotely) DEPARTMENT: People & Culture

SUMMARY

This position will provide support, administration, and implementation of all benefit, leave, and ADA programs. Coordinate HRIS functions as it relates to benefits and leave administration. Provides customer service to employees and managers for various P&C programs and partners with the P&C team to assist with employee life cycle activities. Who You Are Tech-savvy and organized: Proficient in Microsoft Office, HR systems, and databases; able to translate complex information into clear, efficient processes. Detail-oriented and trustworthy: Exercises strong judgment with confidential information, understands employment laws, and ensures accuracy in day-to-day work. Clear and approachable communicator: Effectively explains policies, supports employees and managers, and promotes an inclusive, respectful workplace. Proactive and solutions-focused: Anticipates needs, manages competing priorities, and identifies opportunities to improve processes and practices. Leaves of absence (including FMLA), disability, worker’s compensation and accommodations Answer questions, provide support, resolve issues for employees and managers in relation to leave and disability programs and accommodations. Perform timekeeping audits for accurate leave and time records. Respond to state and 3rd party administrators for worker’s compensation claims management and related. Participate in the development and maintenance of leave policies and procedures and ensure they are communicated effectively to employees. Provide managers and employees with continuing education and support concerning leaves of absence. Complete required reporting and posting related to labor and OSHA regulations. Benefits programs (medical, dental, life/AD&D, FSA, HRA, commute, retirement, COBRA) Assist employees with benefit enrollments, changes, and. HRIS set-up and support of benefit events such as annual open enrollment and life events. Coordinate with external benefits partner for benefit materials and issue escalation. Review and audit enrollment in external carrier systems. Prepare and distribute informational materials regarding benefits programs, policies and procedures. Work with the Payroll Specialist to reconcile monthly insurance billings, enrollment and payroll deductions. Ensure accurate recordkeeping and billing relative to eligibility, current status, change, and. Assist with the management, decision-making, and execution of open enrollment annually. ADA Accommodations Administrator ADA requirements and remain educated regarding ADA Laws and regulations. Review any accommodation requests that result from the application process, employee, or manager reach-out. Engage with employees through the interactive ADA process, enabling a qualified individual with a disability to perform the essential functions of a job. Partner with managers, leaders, and partners to keep all parties informed and educated. Partner with the organization to ensure employees with a disability can enjoy equal benefits and privileges of employment. Health Events Interpret and execute federal, state, and local health agency guidance in response to pandemics or other major health events. Perform thorough contact tracing on reported possible or actual pandemic illness exposures. Create, update, organize and maintain physical and electronic files and directories, to ensure information is accessible and up to date. Assist in the creation of written and oral communications including zoo-wide staff emails, procedural documentation, policies, forms, employee facing webpages, PowerPoint presentations, and other organizational resources. P&C Shared Services Respond to email and phone requests for information from employees, supervisors, and outside contacts. Assist and support the team in the management of the general P&C inbox and respond to emails. Provide strong customer service by responding to employee and supervisor requests for information and services in a timely and helpful manner. Handle sensitive and confidential information in a professional, respectful, and timely manner. Perform other duties as needed. Preferred Qualifications Working knowledge of leave programs and regulations. Demonstrated ability to successfully administer human resources programs. Experience partnering with external 3rd party vendors. Qualifications Two (2) year Associate degree or equivalent from an accredited college or university and two (2) or more years of Human Resources experience employee services, HR program administration; and/or an equivalent combination of education and experience. Proficient and experienced in Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook, and Teams. Ability to work with customized databases and technology and conduct internet research. Ability to handle confidential information with discretion. Knowledge of federal and state employment laws. Excellent verbal and written communication skills. Ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively. Ability to listen patiently and attentively, ability to express self clearly and effectively, and ability to adapt communication based on audience and purpose with inclusivity. Ability to set priorities and manage multiple tasks, agendas and projects in a fast‑pace environment with high energy and creative problem‑solving skills. Ability to anticipate needs and challenges, take initiative, ask questions and provide solutions to achieve department and organization objectives. Ability to work independently as well as within diverse teams and environments, while treating everyone with respect. Demonstrated organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner. Ability to read, interpret, and explain documents such as policies, procedures, and safety materials. Knowledge of human resources processes and best practices. Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences. Successful applicants must live and work in Washington State to perform this role. Benefits The Woodland Park Zoo offers a comprehensive benefits package for full‑time staff including: Medical, dental, and vision HMO and PPO plans for you and eligible dependents 11 paid holidays and 4 personal holidays Accrue 12 vacation days and another 12 days of sick leave your first year Flexible Spending Account (FSA) Employee Assistance Program (EAP) Tuition reimbursement Free zoo membership that includes zoo admission and discounts after 90 days 4 complimentary tickets per year plus other discounts and perks Free staff parking 403(b) Retirement Plan EEO Statement This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at View email address on click.appcast.io. #J-18808-Ljbffr Woodland Park Zoo