Vice President, Operations
Confidential
Vice President, Marketplace Operations
About the Company
Fast-growing mobile ticketing company
Industry
Entertainment
Type
Privately Held, VC-backed
Founded
2013
Employees
201-500
Funding
$26-$50 million
Categories
- Internet
- Technology
- Entertainment & Recreation
- Baseball
- Basketball
- Boating
- California
- Football
- Hockey
- Mobile Commerce
- San Francisco
- Soccer
- Stephen Curry
- Android
- Apps
- E-Commerce
- iOS
- Media and Entertainment
- Mobile
- Mobile Apps
- Photography
- Sports
Specialties
- last minute ticket deals
- user experience
- access live entertainment
- mobile
- concerts
- theaters
- sports
- music
- arts
- gatherings & more
- and machine learning
Business Classifications
- B2C
- Mobile
- Marketplace
About the Role
The Company is seeking a Vice President, Marketplace Operations to lead the transformation of the post-purchase fan experience. This executive role is pivotal in redesigning the operating model to ensure that the fan experience after the buy button is seamless and efficient. The successful candidate will be responsible for owning the full arc from post-purchase to resolution, with a focus on AI-powered systems that prevent issues before they impact the customer. This includes architecting and owning conversational AI systems, building product feedback loops, and driving margin improvement through excellent post-purchase operations. The role demands a leader with a proven track record in AI-native CX system design, product influence, and a deep understanding of post-purchase metrics and margin fluency. Applicants for the Vice President, Marketplace Operations role at the company should be AI-native operators with a strong background in consumer marketplaces, ticketing, travel, or similar businesses. The ideal candidate will have at least 7 years of experience in a relevant industry, with a clear focus on post-purchase experience as a key driver of customer retention and business margin. Executive presence is essential, as the role involves influencing across various functions and sitting on the leadership team. The company values diversity and is an equal-opportunity employer, dedicated to creating an inclusive environment where all employees can thrive.
Hiring Manager Title
CEO
Functions
- Operations
- Product Management
Vacancy posted 3 days ago
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