Valet Shift Lead - One Hotel, Nashville

Guest Service Captain The Guest Service Captain orchestrates the service experience for hotel guests, working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager, the candidate coordinates administrative duties and provides troubleshooting and guidance when the manager is not on-site. Responsibilities Maintain a pleasant, friendly, and professional demeanor with all guests, client staff members, and coworkers. Greet guests within 30 seconds of arrival to create favorable first impressions. Participate in “The Show” and deliver “Aggressive Hospitality” to guests. Open all vehicle and hotel doors for guests; manage vehicle parking, retrieval, and safe handling. Use proper phone etiquette and assist with room presentations and bell services. Provide directions, taxi information, reservations, and other inquiries, maintaining detailed knowledge of the client’s facility and local amenities. Promote teamwork by leading by example, communicating effectively, and assigning routine roles to fellow associates. Issue and collect vehicle claim checks, secure keys, and maintain accurate ticket information. Ensure staff do not provide “lift” services to any hotel or hospital guest; check and clean wheelchairs as required. Assist the Account Manager with scheduling, revenue identification, cash drop slips, and shift reports. Reconcile revenue and tickets at the end of each shift. Qualifications High school diploma or GED. Minimum 18 years of age, clean driving record, and valid driver’s license. Pass criminal background, MVR, and drug screen. Complete the Wheelchair Safety Training course provided by Towne Park. Six (6) months related experience or training, or equivalent education and experience. Ability to drive manual transmission. Fluency in standard English with reading, writing, and speaking skills. Basic mathematical skills: addition, subtraction, multiplication, division, and handling of currency. Understanding of 24‑hour, military time, and applicable rate calculations. Compensation Hourly base pay range: $11 – $12 per hour, plus daily cash tips. Work Schedule Weekdays, weekends, holidays, all shifts. Benefits Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. 401(k) retirement savings plan enrollment. Eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for these benefits. Working Conditions & Physical Demands Regular talking or hearing, extended periods of sitting or standing, occasional lifting up to 100lb. Outdoor work for extended periods, exposure to extreme heat and cold. Travel up to 5% of time may be required. Equal Opportunity Employment Towne is an affirmative action, equal opportunity, and E‑Verify participating employer. We encourage applications from all qualified individuals, including those with disabilities and veterans. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees. If you need a reasonable accommodation, please contact our Human Resources Support Center at View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr