FCM Meetings & Events - Event Travel Consultant - Remote, USA

FCM Meetings & Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services. We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life. We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management To learn more about FCM Meetings & Events please click HERE About The Opportunity Join FCM Meetings & Events, part of Flight Centre Travel Group, and help bring exceptional event experiences to life through seamless travel coordination. As an Event Travel Consultant, you'll support attendees, clients, and event teams by managing travel arrangements, ensuring policy compliance, and delivering outstanding customer service. This is an exciting opportunity for someone who enjoys working in a fast-paced, collaborative environment where attention to detail, problem-solving, and relationship building are valued. You'll play an important role in ensuring attendees arrive where they need to be while contributing to memorable events around the world. Key Responsibilities Coordinate flight, accommodation, and ground transportation bookings for event attendees. Ensure all travel arrangements are ticketed accurately and comply with event travel policies and restrictions. Monitor attendee booking status and ensure all travelers are confirmed prior to event deadlines. Liaise with attendees, meeting planners, and internal stakeholders regarding policy exceptions, special requests, and travel deviations. Maintain accurate and timely documentation within meeting management systems and internal records. Respond professionally to client and delegate inquiries within agreed service levels. Deliver exceptional customer service by anticipating and addressing traveler needs. Assist with event-related and operational administrative tasks. Create, manage, analyze, and validate travel reports and manifests for accuracy. Collaborate closely with event leads, planners, and cross-functional teams to achieve successful event outcomes. Proactively identify potential issues and take ownership of solutions. Participate in learning, development, and training opportunities to support professional growth. Other duties and tasks as assigned Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications Experience working with a Global Distribution System (GDS) - Sabre experience required. High School diploma or equivalent. Previous experience in travel management, event travel, or corporate travel required. Working knowledge of Microsoft Office applications, including Word, Excel, and PowerPoint. Strong customer service skills with the ability to build and maintain professional relationships. Exceptional organizational skills and attention to detail, with a commitment to accuracy and quality. Ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment. Strong analytical and problem-solving skills, including experience creating, managing, and validating reports and data. Proven ability to take ownership, work collaboratively, and proactively resolve issues. Preferred experience using Cvent for event coordination, rooming management, attendee tracking, or registration management. Preferred experience with Power BI, experience developing reports, dashboards, and workflow insights. Knowledge of travel fares, booking systems, and travel industry products. Experience supporting meetings, events, or group travel programs. Demonstrated commitment to continuous learning, professional growth, and embracing change. Self-motivated, resourceful, and resilient, with a track record of delivering results under pressure. Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion :Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually. Travel perks/discounts Health & Wellness ProgramsandEmployee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision,gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA For this position, we anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io Job no: 532802 Brand: FCM Meetings & Events Work type: Full time Location: Virtual - USA Categories: Sales and Customer Service #J-18808-Ljbffr Flight Centre Travel Group