FCM - Travel Program Administrator - Remote, USA

FCM - Travel Program Administrator - Remote, USA Job no: 532939 Brand: FCM Work type: Full time Location: Virtual - USA Categories: Operations and Logistics, Administration Travel Program Administrator FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. About The Opportunity FCM Consulting is seeking a Travel Program Administrator to provide dedicated support for a corporate travel management client. In this high-impact role, you'll partner closely with travel managers, program leads, and account management teams to help deliver a seamless travel program experience. You'll be at the center of traveler support, supplier engagement, reporting, and program administration, helping drive service excellence, traveler satisfaction, and operational success. Key Responsibilities Serve as the primary point of contact for day-to-day traveler and travel arranger inquiries. Build strong relationships with Executive Assistants and participate in recurring stakeholder meetings. Manage and maintain the client travel inbox, responding to questions and directing inquiries appropriately. Track and maintain issue logs for supplier, TMC, and travel program-related concerns. Collaborate with sourcing teams to support negotiated supplier agreements that improve traveler experience and deliver savings. Support strategic sourcing initiatives, including RFPs and supplier performance management activities. Collect, analyze, and summarize supplier performance reporting for travel-related vendors. Coordinate and participate in supplier quarterly business reviews. Understand and support traveler safety and duty of care programs. Direct travelers and stakeholders to appropriate risk management resources. Contribute to internal communication initiatives across travel platforms and communication channels. Track key performance indicators and support ongoing program success measurement. Prepare and distribute KPI and traveler feedback reports for travel program leadership. Other duties and tasks as assigned Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications 3+ years of corporate travel management or account management experience. Proven experience navigating large organizations and complex stakeholder environments. Experience with TMC (Travel Management Company) and/or travel and expense reporting. Intermediate Microsoft Office proficiency with advanced Excel skills. Excellent written, verbal, and interpersonal communication skills. Strong project management and organizational capabilities. Analytical mindset with strong attention to detail and ability to manage competing priorities. Ability to thrive in a dynamic, fast-paced environment. High level of professionalism and confidentiality. Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data. Work Perks! - What’s in it for you Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion : Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. A career, not a job: We offer genuine opportunities for people to grow and evolve We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually. Travel perks/discounts Health & Wellness ProgramsandEmployee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location – Remote, USA If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $65,000- $80,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io GBTA WINiT Top 50 Award Recipients (2018–2025) CHHR: 5-Star DE&I Employer (2023, 2024, 2026) Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) Newsweek: America’s Greatest Workplaces for Diversity (2024) Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) OutThere Awards: Inclusive Travel Finalist (2025) Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 2026 Disability Index: World’s Top Disability Inclusive Business #J-18808-Ljbffr StudentUniverse