Service Business Development Center (BDC) Representative

$16 per hour

Art Moehn Auto Group

Jackson, MI

Job Description

Salary: $16 per hour plus monthly bonus

Service Business Development Center (BDC) Representative

Position Summary

The Service BDC Representative is responsible for assisting customers by phone, email, text, and chat, scheduling service appointments, and delivering an outstanding customer experience. Customer service experience is required; dealership or call center experience is a plus.

Benefits

Performance-based pay with base compensation
MondayFriday schedule
401(k)
Health insurance
Paid vacation
Employee discounts
Cafeteria plan

Responsibilities

Answer inbound customer calls
Schedule service appointments and follow up with customers
Respond promptly to phone, email, text, and chat inquiries
Maintain accurate CRM notes
Meet daily performance goals
Learn and promote dealership services and programs, include outbound phones calls

Qualifications

Excellent customer service skills
Strong phone, typing, and communication skills
Professional written grammar and spelling
Ability to multitask in a fast-paced environment
Must pass a background check and drug screening

Apply

Vacancy posted 24 days ago

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