Atlassian ITSM Engineer
Virtual Vocations Inc
To support the Architecture & Service Excellence SDLCNext Support Team, the full-time remote Atlassian ITSM Engineer will manage the administration and configuration of Atlassian tools, facilitate user engagement, and drive continuous improvement in service delivery and platform reliability. Key responsibilities: Lead solution consulting and manage platform enhancements from requirements gathering to implementation Administer and configure Jira, Jira Service Management, and Confluence, ensuring alignment with operational needs Provide Tier 1/2 support for user requests, incidents, and service management operations while coordinating with stakeholders Required qualifications: 5+ years of experience in enterprise platform engineering, ITSM, or related fields Hands-on experience administering Jira and Jira Service Management in an enterprise environment Working knowledge of ITSM practices including incident, problem, and change management Experience with REST APIs and integrating Atlassian tools with other systems Bachelor's degree in a relevant field or equivalent experience Virtual Vocations Inc
Vacancy posted 3 days ago
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