Client Support and Scheduling Coordinator

Job Title: Client Support and Scheduling Coordinator

Location: Shelton, CT 06484 ( in office )

Schedule: Monday- Friday 8 AM- 4 PM, Sunday-Thursday 4 PM-12 AM or Monday-Friday 4 PM-12 AM

The Monday- Friday role requires working one weekend every eight weeks, along with one holiday per year. You will receive two days off (of your choosing) the week of your assigned weekend.

About Extra Duty Solutions

Extra Duty Solutions (EDS) is a fast-growing company that helps law enforcement agencies, fire departments, and other public safety organizations manage extra duty programs efficiently. We handle scheduling, payroll, invoicing, risk mitigation, and the supporting technology so agencies can focus on public safety instead of administrative work. Since 2016, EDS has expanded nationwide and earned a reputation for reliable service, strong customer partnerships, and a platform built specifically for the complexities of public safety operations.

At Extra Duty Solutions, we offer a competitive benefits package, including:

• Three Weeks PTO/Sick time
• Paid Holidays
• Floating Holidays
• Life Insurance
• Paid Training
• Health, Dental, and Vision insurance
• Matching 401(k)
• Paid Lunch Break

We are a fast-growing company that offers significant opportunities for growth and career advancement.

Job Overview:

As a Coordinator, you will play a crucial role in managing client interactions and scheduling security details. This position demands excellent organizational skills and a professional presence.

Key Responsibilities:

• Client Interaction: Engage with clients who need to hire extra duty police officers. Handle account and billing questions, specific detail inquiries, and related issues.
• Scheduling: Utilize our scheduling software to arrange requested security details.
• Communication: Interact with police officers and police department command staff via email and phone to answer questions and solve problems.
• Customer Follow-up: Ensure customer satisfaction with service levels and prompt payment of invoices.

Qualifications:

• Organization: Ability to manage multiple calls and emails from different police departments daily, ensuring no interactions are missed.
• Professionalism: Maintain a professional demeanor on the phone.
• Technical Skills: Basic computer skills, including proficiency in MS Office and the ability to use basic software packages.
• Preferred Experience: Interest or experience in law enforcement, and prior experience managing people and accounts is a plus.
• Education: Bachelor's degree preferred.