Digital Media/Marketing Staff (Seasonal)

Job Description

Job Description

Position Overview

The IT Support Intern provides front-line technical support to staff and departments across the Summit. This role is primarily focused on end-user support helping staff connect to printers and networks, troubleshooting software, and resolve everyday computer issues. You will help support A/V equipment setup and operation for camp events, trainings, and programs.

Key Responsibilities

• Provide end-user technical support to staff, including troubleshooting desktop, laptop, and mobile device issues
• Connect and configure printers and other peripherals for staff offices and program areas
• Assist staff with downloading, installing, and configuring software and applications
• Diagnosing and resolve hardware and software issues, escalating more complex problems as needed
• Set up, test, and operate A/V equipment (sound systems, projectors, microphones, screens)
• Support network connectivity troubleshooting (Wi-Fi, wired connections) across camp facilities

• Model the Scout Oath and Law in daily interactions

• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership

• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+

• Comfortable working with computers, common software, and basic troubleshooting
• Prior experience in ITsupport, A/V, or a related field is a plus but not required
• Proficient communications skills to describe variable technical knowledge to common English
• Willingness to work flexible hours, including evenings, weekends, and around camp events

• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 10 hours daily and ability to lift/move up to 50 pounds
• Complete the Annual Health and Medical Record , including height/weight guidelines
• Housing : 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours : 45-55

Desired Traits

• High-level emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds