Residency and Sales Counselor

Job Description

This position is responsible for driving occupancy through individual sales performance. This position focuses on lead management, providing personalized tours, and maintaining relationships to support occupancy and sales goals. The Residency and Sales Counselor works collaboratively with the sales team to deliver exceptional customer service, achieve budgeted performance, and promote the community's offerings.

This new Life Plan/CCRC, The Livelle, is being developed in Woodland Hills within the City of Los Angeles. It is scheduled to open in 2028.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

What You'll Do:

Sales and Lead Management

• Respond promptly to inquiries to ensure speed to lead.
• Conducts experiences (tours) of the community to demonstrate how the community can meet the specific needs of the customer by providing a personal experience. Identify when different department heads are needed for tours and ensure schedules are coordinated effectively to meet the prospective resident's needs.
• Clearly articulates fee structures in a manner that reflect the benefits of prospective residents' choices. Explains the physical and financial assessment processes to prospects and helps coordinate any necessary interviews.
• Follow up with prospective residents and families regularly to address concerns and provide updates.
• Maintain accurate records of all interactions in Salesforce.
• Utilize LCS ExSell training checklist and apply SalesFIRST Sales Standards in the sales process.

Marketing and Outreach Support

• Identify and participate in marketing events, open houses, and special activities to promote the community.
• Coordinate and prepare for events, including set-up, guest registration, and providing tours.
• Distribute marketing materials and provide information to prospective residents and referral sources.

Customer Service

• Provide personalized, compassionate, and professional support to prospective residents and families during the decision-making process.
• Collaborate with internal teams to facilitate a smooth move-in experience for new residents.
• Address and escalate questions or concerns to the Director, Marketing and Sales as needed.

Administrative Duties

• Prepare reports and track sales metrics as directed by the Director of Marketing & Sales.
• Perform other duties and responsibilities as assigned.

What We're Looking For:

• Associate's degree required, Bachelor's degree preferred.
• At least 2 years of customer service, sales, or administrative experience required, preferably in senior living, healthcare, or hospitality.
• Strong communication and interpersonal skills with the ability to build rapport and conduct presentations.
• Detail-oriented with excellent organizational and time-management skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and able to learn Salesforce software.
• Positive, empathetic attitude and a genuine desire to assist seniors and their families.
• Flexibility to work occasional evenings, weekends, or holidays as required.
• Ability to handle confidential information with professionalism and discretion.

Why Join Us?

• Industry Leader.
• Inclusive & collaborative culture.
• Top Workplace USA.
• Top Workplace Iowa.
• Charity and community involvement.
• Outstanding advancement opportunities.
• Ongoing career development.

Benefits

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.

Our Commitment

LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeedstrengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community.

Additional Information

Travel frequency: 0-10%

Estimated Salary: $66,000 - $82,000

The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.

LCS IS AN EQUAL OPPORTUNITY EMPLOYER.