IT Support & Help Desk

Job Title IT Support & Help Desk Employment Status Full Time, Operative Level Location Stego Home Office in San Clemente, CA (flexibility to work remotely at the discretion of employee’s manager). This role will report to the office at least 3x per week (mandatory on Tuesdays) and may be required to be in the office increased time on a need be basis. The candidate must be located within 1 hour from the office. Hours & Time Zone Monday – Friday, 8:00am – 5:00pm Pacific Time Pay Range Reasonably expected to be $70,000 - $90,000 annually ($33.65 - $43.27 hourly), based on education, experience, and location, plus eligible for discretionary incentive bonus, Life Insurance, Company contribution to health insurance premiums, and Lifestyle Spending Account (annualized value $1,500). Benefits Eligible employees may participate in a variety of benefit programs (some of which are available only upon reaching certain time‑based milestones), which may include, without limitation, health insurance, vision insurance, dental insurance, health reimbursement and flexible spending accounts, 401(k) with a company match offering, sick leave, parental leave, and vacation. Stego also offers early‑out Fridays at 3pm in 2026 (Friday Holiday Hours). Role Purpose The purpose of the IT Support & Help Desk role is to be the first point of contact for all technical inquiries and ensure smooth operations across our IT infrastructure. Key Responsibilities Goal Achievement: Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation Technical Support: Serve as the first point of contact for all IT support requests Office 365 Support: Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange. Perform tasks such as adjusting email filter policies, managing SharePoint site permissions, and modifying Teams VOIP settings. PowerShell & Automation: Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks (e.g., jumpstarting mailbox archiving) and optimize workflows using tools like Power Automate and AutoHotkey. User & Device Management: Handle the onboarding/offboarding of employees, reset MFA and configure new hardware (PCs, phones, etc.). Remote Assistance: Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues. Hardware & Network Troubleshooting: Assist users with setting up devices (displays, docking stations, etc.), perform hardware repairs (RAM, CPU, storage), and administer network access points and firewalls, particularly within the Unifi ecosystem. Collaborate with External Providers: Work with third‑party vendors (e.g., CallTower for VOIP services) to manage external system configurations and licensing. Company Culture and Core Values: Build strong working relationships and collaborate with other Information Systems team members and all Stego employees. Support and positively contribute to the culture and atmosphere of the subdivision, in alignment with Stego’s Core Values. Required Skills/Traits Strong oral and written communication skills Excellent problem‑solving skills with a proactive, solution‑driven mindset Reliable and trustworthy Ability to thrive in a team environment (strong interpersonal skills) Education, Experience, Required Competencies Bachelor’s degree in related field or equivalent experience (required) 4+ years of Information Systems experience (minimum, required) Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.). Strong PowerShell experience Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware Basic network administration knowledge, especially in Unifi environments Experience with remote support tools Experience with Microsoft Azure Environments A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus. Work Environment Work is performed in an office environment, on site, San Clemente. Physical Requirements Physical ability to perform work daily in an office environment, on‑site, San Clemente, CA Ability to communicate on a daily basis by phone or video conference Ability to operate standard office equipment and keyboards and remain in a stationary position to work on a computer for prolonged periods Physical ability to travel to attend team and company meetings and events Travel Required Ability to travel to and attend team meetings, industry meetings, conferences, and events, including nights and overnight stays (approximately 10% of the time) This job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are as of the date provided and may change at any time with or without notice. Stego Industries, LLC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, genetic information, ancestry, physical or mental disability, medical condition, military or veteran status, or any other consideration made unlawful by applicable law. Stego Industries, LLC will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Privacy Policy: No employment Visa sponsorship is available as of the date hereof. Stego Industries, LLC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation to participate in the job application or interview process, contact Stego HR at View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr