IT PC Tech II

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The Harris Center for Mental Health and IDD ("The Harris Center") is on the hunt for a dedicated IT PC Tech II to join our team. This position provides high level technical support to end-users for the desktop and audio visual environment and ensures that the technical support is provided in a positive, professional and timely manner to the staff of the agency. Individual will configure, diagnose, deploy and troubleshoot various Operating Systems, such as Windows 7 & 10. Provides support for multiple software application platforms such as Microsoft Office Suite, O365 and hardware equipment such as desktops, laptops, tablets, multi-function devices, fax machines, scanners, audio, video conferencing equipment and other hardware peripherals. Fundamental knowledge in networking and Active Directory is required. A Bachelor's degree in IT or related field is preferred and 3+ years IT experience is required. Certifications such as A+, Net+, and MCSA-Win10 are a big plus.

Your Role in Action:

• Provides Tier III, service-oriented technical support to Agency and external end-users for Windows 7/10 in a large scale enterprise Windows Active Directory Environment.
• Troubleshoot and diagnose complex software, hardware and connection issues.
• Provides technical support and guidance for audio and visual technologies.
• Performs data backup, restore, migration and manages windows user profiles.
• Coordinates warranty support and repairs with manufacturers for a large variety of hardware peripherals.
• Complies with all Agency policies and procedures. Follows IT SOP's, checklists and other instructions.
• Completes tickets in a timely and professional manner, provides appropriate solutions and efficiently escalates tickets to other IT staff members.
• Provides when needed after hours support including weekends.
• Participates in technical root-cause analysis and in SOP/Break-Fix document writing.
• Provides HelpDesk first call resolution support. Answers phone calls, emails and

creates/resolves tickets using remote software tools.

• Performs other duties as assigned

What qualifications you will need:

Education

• Bachelor's degree (B.A.) from four-year accredited college or university with a major in the IT or related field, preferred.

Experience:

• 5+ years proven experience providing Tier III HelpDesk support in a lead role. Vast experience supporting Win7 & 10 operating systems, Office 365 and various HP hardware platforms in a mid-size network environment.

Knowledge, Skills & Abilities:

• Knowledge of CompTIA A+, Net+, MCSA-Win10 and Active Directory.
• Ability to read and comprehend written material and demonstrate literacy. Ability to communicate in writing.
• Ability to converse with others.
• Ability to perform and comprehend mathematical functions.
• Ability to interact with staff at all levels in a positive, customer friendly manner. Ability to work as part of a team to achieve departmental objectives.
• Ability to technically analyze problems and obtain quick, effective resolutions.
• Ability to provide strong technical documentation related to issue resolution and project implementations.
• Ability to maintain a positive attitude and self-motivation.

What we have to offer:

At The HARRIS CENTER, we don't just value your work — we value you. Our competitive salary and excellent benefits package, including retirement plans with company matching, are only the start. Join us, and you'll also benefit from generous PTO accrual with prior service credit, business casual dress code, corporate discounts, and even new hire referral bonuses. Plus, enjoy optional discounts on services like mobile phone plans, fitness centers, and wellness amenities. We're also a qualifying entity for several loan repayment programs for mental health professionals. At The HARRIS CENTER, you'll find more than a fulfilling career. You'll find an environment that nurtures your growth and prioritizes your well-being. Join us and experience the rewards of being part of our organization!

What else you should know:

• This posting is associated with position #1165 .

About us:

The HARRIS CENTER is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The HARRIS CENTER provided care to over 80,000 people in fiscal year 2022 and has an annual budget of over $275 million.

As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The HARRIS CENTER provides a full continuum of services at more than 80 different Harris Center and partner sites across Harris County. In addition, services are provided in more than 42 different languages as well as sign language in order to better serve what is one of the most diverse and multi-cultural communities in the nation.

By utilizing the unique expertise of its more than 2,600 employees, The HARRIS CENTER is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.