Account Manager

Job Description

Job Description

Circadia (formerly Scott Rice Office Works) is one of the premier commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients' needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, government, and hospitality environments. At Circadia we believe in providing the best possible service to our clients and constantly striving to provide the best possible work environment for our team members.

OVERVIEW: We are seeking a confident and self-motivated candidate who is committed to leveraging knowledge, research insights, and applications in the corporate, education, and healthcare markets to help develop and grow business. Your primary objective is to drive sales, ensure customer satisfaction, and maintain long-term business relationships.

KEY RESPONSIBILITIES

Quarterback | Relationship Owner:

• Develop, establish, & maintain strong relationships with existing and new clients, including A&D, and other appropriate influencers.
• Serve as the primary point of contact for clients, owning all critical details, milestones & deadlines, meetings, processes, and overall customer experience.
• Move project through to completion.
• #1 resource for finding answers or solutions.
• Be a trusted & educated resource for the customer.

Sales and Business Development:

• Promote and sell all Circadia services within existing accounts and develop new accounts.
• Identify new sales opportunities and actively pursue leads to grow the account base.
• Meet or exceed sales targets and performance metrics.
• Track all sales activities including forecasting in the CRM.

Knowledge Consultant:

• Stay up to date on the latest furniture trends, product offerings, and industry developments to provide clients with the most relevant and innovative solutions.
• Advise clients on product selection based on their specific needs, space requirements, and design preferences.
• Solution focused & strategic problem solver.
• Maintain an overall understanding of current market trends.
• Maintain knowledge of manufacturer partner capabilities and portfolio.
• Ability to facilitate a showroom tour for a strategic client.
• Capable to create generic thought starters from manufacturer images and photography.
• Ability to create or give direction for conceptual applications or layouts.

Project Process & Resource Allocator:

• Defines & owns entire project process.
• Properly uses resources to move the project through completion.
• Develop & own timeline through project completion both internally & externally.
• Develop & own high/low budget through project completion ensuring we are staying within budget.
• Knowledge of contracts and strategically applying them.
• Handle customer complaints and issues promptly and professionally, working toward quick resolutions.
• Collaborate with the entire project team to deliver exceptional customer experience and ensure smooth operations.
• Attend trade shows, conferences, and industry events to network and stay informed about industry trends.

CORE COMPETENCIES

• Sales & Negotiation : Build relationships, negotiate deals, and drive sales.
• Product Knowledge : Expertise in furniture types, materials, and design trends.
• Customer Service : Address customer concerns, resolve issues, and provide ongoing support.
• Communication : Clearly convey product details, listen to client needs, and collaborate with teams.
• Team Collaboration : Coordinate with internal teams to ensure smooth order processing and delivery.
• Market & Financial Acumen : Understand market trends, manage pricing, and forecast sales.
• Tech-Savvy : Utilize CRM software and digital tools for tracking and communication.

EDUCATION & EXPERIENCE

• Bachelor's Degree (B.A.) from a four-year college or university preferred; 3 years' related experience and/or training, or equivalent combination of education and experience.

• Ability to travel for client visits, conferences and industry related events.