Support Programs & Supportability Lead (Remote, Equity)
Horizon3.ai
New York, NY
- Remote job
Horizon3.ai is seeking a strategic, hands-on Customer Support Programs and Supportability Lead to partner with Customer Support, Product Management, and Engineering. You will own support programs, optimize operations, and drive AI-driven deflection to reduce costs while improving customer satisfaction. The role requires 10+ years of enterprise support, strong experience with Salesforce Service Cloud and Jira, and a track record of cross-functional leadership in a remote-friendly culture. #J-18808-Ljbffr Horizon3.ai
Vacancy posted 1 day ago
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