Member Services Associate

Member Services Associate

Court 16's mission is to offer a unique and holistic tennis experience to kids and adults of all physical abilities and social and geographical backgrounds in a safe environment curated specifically for them. With custom-designed courts, world-class instruction, and an unwavering commitment to inclusion, Court 16 offers a tennis experience unlike any other. At our core is Court 16's dedication to fostering the values of sportsmanship, discipline, and inclusion conveyed by our vision of tennis through well-rounded activities and a culture embedded in fair play. We're excited to be growing our presence in Philadelphia, PA, and are actively hiring a passionate and reliable Member Services Associate to help support our operations team and build our community in Fishtown.

At Court 16, we're redefining what it means to deliver exceptional service in a sports environment. As a Member Services Associate, you'll play a key role in creating a welcoming, inclusive, and professional experience for every family, player, and guest who walks through our doors. We are a fun, customer-centric, and mission-driven team that values attention to detail, clear communication, and a collaborative work ethic. If you're passionate about hospitality, thrive in fast-paced environments, and want to contribute to a growing community, you'll find your place here.

The Member Service Associate is a key part of successful club operations including; client services, facility upkeep, sales, inventory management, product knowledge, and program facilitation. They provide support to the management and coaching teams, as the team works together to provide each guest with a valuable experience. This is a great position for someone looking to utilize their administrative and customer service experience, and grow their skills in marketing, the sports industry, operations management, sales and business development. We aim to help professionals grow personally and be successful in different positions at Court 16 and beyond. All Court 16 team members are entrusted with exciting responsibilities and we strive to create a positive and inclusive work environment where all passionate individuals can thrive.

Key Responsibilities

Customer Service

• Deliver an exceptional client experience through professionalism, consistency, and attention to detail.
• Serve as the primary point of contact for all client inquiries, registrations, and daily check-ins.
• Welcome clients with warmth and efficiency, ensuring smooth transitions into programs.
• Maintain a clean, organized, and inviting facilityincluding opening/closing procedures and court setups.
• Accurately manage client records for attendance, payments, and required documentation.
• Collaborate with staff to support events, camps, and consistent program delivery.

Sales & Program Growth

• Support enrollment and retention through client engagement and outreach.
• Engage with current and prospective clients to promote programs and membership options.
• Recommend packages, private sessions, or upgrades based on client interests and goals.
• Assist in achieving monthly sales and retention goals through follow-ups and lead conversion.
• Contribute to marketing efforts, community events, and brand visibility initiatives.
• Support scheduling, inventory, and operational planning to maximize program efficiency.

What We're Looking For

• Experience working in guest/customer service and adapting communication styles accordingly.
• Strong organizational and prioritization skills, and extremely attentive to details.
• Consistently responsive, able to use creative thinking and resourcefulness when presented with a new or ambiguous situation.
• Proficiency and comfort with different computer and technology systems; knowledge of Google Suite, MindBody, and HubSpot a plus.
• Able to maintain a high level of confidentiality and use appropriate discretion.
• Interest in learning new skills, and taking on new responsibilities when appropriate.

What You'll Get

• $18.00/hour (exact compensation may vary based on skills, experience, and qualifications)
• Benefits & Perks (In a Nutshell):
  • Comprehensive benefits including health insurance support, retirement with employer match, and paid time off.
  • Quarterly wellness stipends and employee perks like program discounts, retail commissions, referral bonuses, and shift coverage incentives.
  • Weekly snacks, fruit, coffee/tea, monthly team meals, and annual celebrations.
  • Access to our state-of-the-art tennis and pickleball facility.
  • A mission-driven workplace focused on excellence, inclusion, and professional growth.
  • Significant opportunities to expand your role and advance within the company.

At Court 16, we're more than just a tennis and pickleball club. We're building a community centered around connection, inclusivity, and exceptional experiences. As a Member Services Associate, you'll be at the heart of that mission, helping create a space where every member feels welcome and supported. If you're passionate about hospitality, enjoy working in a dynamic environment, and want to be part of a growing team, we encourage you to apply. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.