Health - IT Technician

The Health IT Technician, under the direction of the IT Health Systems Manager, is responsible for maintaining the tribe's health systems and infrastructure along with supporting the technology needs of all Health Division employees. This position provides front-line support for all healthcare technology, including direct employee technical assistance, issue troubleshooting, software support, interface support, network and peripheral device support, server and application support and IT helpdesk support for all Health employees. Support of all healthcare facilities operated by the Sault Tribe. Works closely with the entire IT team to support the network, cybersecurity, communications, data and customer service needs of Health following the IT policies, processes and operational standards established for the organization. 

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

● Daily support of all employee technology devices including connectivity, performance, repair, security and version patching, upgrades, moves, installation and removal.

● Troubleshoots and resolves complex hardware and software issues of mission-critical hardware and software applications (on site or remotely if possible).

● Remote support or travel to remote health sites is a regular function to provide technical support and meet the needs of Health employees and technology infrastructure.

● Works closely with IT Security to establish, implement and maintain established cybersecurity systems, practices, training and procedures across Health systems and infrastructure.

● Works closely with IT Networking and Data teams to implement and maintain established best practices for all Health servers, software, data, network and communication infrastructure.

● Works closely with IT Customer Service team and Endpoint Administrators to test and deploy updated software and security patches and device images

● Analyzes and monitors all health systems for potential issues.

● Troubleshoot hardware and software issues and provide timely issue resolution.

● Provides technical support for all health technology projects.

● Provides regular preventative maintenance on hardware and software systems to ensure optimal performance.

● Conduct rigorous test and quality assurance checks on new health software releases and updates.

● Prepare and conduct training for health staff on proper technical use of health systems and devices.

● Troubleshoot basic cabling, patch cabling and wireless issues.

● Front-line support of health facility A/V equipment: sound, microphones, projectors and webcams.

● Facilitates and coordinates computer and peripheral moves with any office moves.

● Implements, monitors and supports all electronic device best practices such as backups and anti-virus solutions.

● Ensure compatibility of integration of new hardware components with existing systems.

● Create and maintain technical documentation, including inventory of hardware/software.

● Correspond with customers and vendors on a daily basis to complete relevant tasks.

● Document all work performed, time worked and resolution in the IT helpdesk system.

● Collaborate with IT teams, vendors, and other stakeholders to ensure the integration of health systems with other technology infrastructure.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

● Performs research and testing on new hardware and software.

● All other job-related duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments, executives, Board of Directors, customers and outside vendors/service providers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant use of hearing, near vision; frequent sitting, typing; occasional standing, walking, climbing, stooping, kneeling, crawling, reaching, manual handling, use of midrange/far vision, field of vision, driving and bending. Working conditions include constant exposure to air quality; frequent exposure to noise; occasional exposure to extreme weather, extreme heat/cold and wet/humidity. Potential hazards include constant computer use and occasional exposure to electric shock and client contact.

REQUIREMENTS:

Education: High School diploma or equivalent required. Associates Degree in Information Technology or related field preferred.

Experience: Minimum of 2 years of experience supporting IT systems in a business or health environment required which includes supporting servers, data, network and software.

Certification/License: Must have a valid driver’s license and be insurable by the Sault Tribe Insurance Department. Must comply with annual driver’s license review and insurability standards with the Sault Tribe Insurance Department. Must undergo a Criminal background investigation done under the rules of the National Indian Gaming Commission. Will be required to complete and pass pre-employment drug testing.

Knowledge, Skills and Abilities: Must be able to follow oral and written directions. Must have organizational skills and be able to plan, prioritize and manage workload to meet goals in a timely manner. Must be able to perform on-call work. Knowledge of general healthcare operations is crucial for this role. Knowledge and ability to use word processing and spreadsheet and database software required. Experience with backup applications. Knowledge of Microsoft operating systems, Windows, Server, SQL, Exchange and Office365. Knowledge of networking, IP communications, and computer and peripheral technical support. Knowledge of health applications preferred. Knowledge of remote support software required. Advanced troubleshooting skills required. Must be able to communicate clearly in person, in writing, and by telephone and email. Must maintain confidentiality. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must have reliable transportation. Must be able to establish and maintain effective communication with co-workers, supervisors and guests. Native American preferred.