Assistant General Manager

Job Description:

Our client, an iconic South Florida destination resort, is seeking an experienced and motivated Assistant General Manager to lead operations at two signature waterfront restaurants, offering stunning coastal views and exceptional culinary experiences. The role focuses on delivering outstanding service, fostering innovation, and creating memorable moments for guests and members.

The ideal candidate must excel in managing, directing, and organizing restaurant operations to maintain exceptional standards of food and beverage quality, service, and profitability through outstanding customer experiences.


Essential Functions:

Job duties include, although are not limited to:

• Recruit, train, supervise, and discipline restaurant staff to ensure efficient operations.
• Organize and lead pre-shift and department meetings, sharing key updates like menu changes.
• Manage staff schedules and work assignments to maintain smooth daily operations.
• Monitor and control costs (food, beverage, labor) while achieving budgeted revenue goals.
• Maintain inventory and par stock levels, ensuring cost-effective operations.
• Regularly evaluate and improve food quality, service standards, and customer satisfaction.
• Ensure compliance with cleanliness, sanitation, and regulatory standards across all areas.
• Collaborate on menu development and marketing strategies to attract and engage customers.

Supportive Functions:

• Assist in developing the annual restaurant budget and financial operating plans.
• Attend mandatory meetings, including divisional and departmental meetings.
• Participate in community public relations efforts for the restaurant and hotel.
• Utilize software tools like Word, Excel, PowerPoint, and Outlook for operational tasks.
• Step into supervised roles during emergencies, as needed.
• Perform additional duties and responsibilities as assigned by the supervisor.

Qualified candidate should demonstrate the following knowledge, skills, and abilities and be able to perform the essential functions of the role, with or without reasonable accommodation:

Knowledge and Skills:

• Comprehensive understanding of restaurant operations, including food, beverage, service techniques, supervisory practices, and guest interactions.
• Strong mathematical skills, including proficiency with percentages and algebraic calculations.
• Exceptional English communication skills (oral and written), with the ability to handle high-pressure situations requiring patience, tact, and diplomacy to resolve issues and collect accurate information.
• Proficiency in using computer systems to input and manage data accurately.
• Strong interpersonal skills to ensure overall guest satisfaction.

Core Responsibilities:

• Organizing schedules, tracking employee hours, and recording payroll data.
• Supervising daily shift operations to ensure smooth workflows.
• Coordinating front- and back-of-house operations for seamless guest experiences.
• Monitoring and controlling operational costs, identifying opportunities to reduce waste and increase efficiency.
• Evaluating staff performance, conducting appraisals, and managing recruitment efforts.
• Actively engaging with guests to gather feedback on product quality and service levels.

This role is suited for a dynamic leader who can inspire their team, adapt to challenges, and maintain a consistently high standard of excellence in a fast-paced environment.

Qualifications and Education/Experience Requirements

• High School graduate or equivalent is required. Four-year college degree in the related field is preferred.
• At least three (3) years in a related field is preferred. Hotel restaurant management experience preferred. Experience with the supervision of employees is required.
• Must be able to obtain a Food Service Sanitation certification, and Alcohol Service permit (if state required).
• CPR certification is preferred.

Safety requirements:

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Physical Requirements:

Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Required Skills:
• Objects
• Sanitation
• Product Quality
• Excel
• Calculations
• PowerPoint
• Waste
• Daily Operations
• Communication Skills
• Public Relations
• Insurance
• Interpersonal Skills
• Payroll
• Customer Satisfaction
• Education
• Software
• Testing
• Marketing
• English
• Communication
• Management