MSP Service Desk Lead & Escalation Engineer | Remote/Hybrid
Bowman Williams
Rockville, MD
- Remote job
Bowman Williams seeks a hands-on Service Desk Team Lead / Escalation Engineer within an MSP setting. You will act as the primary escalation point for Tier 1 and 2 technicians, resolve advanced issues, and mentor staff to improve service delivery. Hybrid work model with in-office Tuesdays and remote or client-site work the rest of the week. Expect collaboration with Engineering and client teams to maintain high standards and client satisfaction. #J-18808-Ljbffr Bowman Williams
Vacancy posted 21 hours ago
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