Hybrid Manager, Customer Care - Tax Escalations
Cotality
Cotality, a leader in property intelligence, is seeking a Manager, Customer Care - Tax Escalations. This hybrid-remote role directs a team of 15–18 Customer Care Tier 2 associates and a Team Lead to uphold service excellence and client advocacy. You will oversee SLA adherence, monitor KPIs like FCR, AHT, and quality scores, and drive initiatives to boost NPS. The position emphasizes coaching, engagement, and cross-functional collaboration in a fast-paced environment. #J-18808-Ljbffr Cotality
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Hybrid Manager, Customer Care - Tax Escalations in Austin, TX vacancy
$77.7k - $85k
## Manager, Customer Care - Tax EscalationsApply: Dallas, TX: Oxford, MS: Rochester, NY: Austin, TX: Full... ...industry.**Job Description:** As a **hybrid-remote** Manager, Customer Care, you... ...and business reviews, resolving escalations to maintain trust and contract compliance...TaxFull timeContract workWork experience placementWork at officeLocal areaRemote workFlexible hoursRotating shiftAfternoon shift2 days per week1 day per week$100k
Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity... ...churn risks before they escalate Collaborate closely with Sales... ...: Health Insurance: Taking care of our team goes beyond the... ...We Value Adult/Life Balance: Hybrid or Remote Working: If you are...SuggestedRemote jobWork at officeLocal areaWork from homeWorldwideFlexible hoursShift work2 days per week- ...seeking an experienced Accounting and Finance Manager to oversee financial operations in Austin... ...will manage billing, collections, tax compliance, and ensure timely financial reporting... ...skills are essential. The role offers a hybrid work model and competitive salary with...Tax
- Service Experts Heating & Air Conditioning is seeking a Sr. Manager, Customer Loyalty & Retention to lead a 25-30 person team focused on enhancing the customer journey and resolving escalations across care touchpoints. This role reports to the Sr. Director, Customer Care...Suggested
- ...Austin, Texas is hiring a Contact Center Customer Care Associate to join a fast-paced... ...professionally, resolve mortgage escrow and tax questions, and ensure customer satisfaction... ...undergo four weeks of onsite training, then a hybrid schedule with 1 day onsite and 4 days...TaxRemote work
$40.5k - $69.15k
Customer Service Coordinator (Registered Agent) - Hybrid (Nationwide) R0060675 | FCC | CLC - Registered Agent Solutions Inc... ...information, training, and project management resource for others. You will... ...of fact, certificates reciting, tax status/good standings Extensive...TaxWork at officeRemote workWorldwideShift work- FPSG is seeking a Customer Success Manager in Austin, TX with a hybrid work model. You will own onboarding, adoption, renewals and expansion, managing a portfolio of B2B SaaS accounts and building strong relationships with executives. You will drive product adoption, run...
- PAR Technology Corporation in Austin, TX is hiring a Customer Success Manager to drive adoption and growth across Punchh and the PAR portfolio.... ...opportunities, and helping restaurants scale with confidence. This hybrid role requires 2-3 years in SaaS customer success or account...
- PatientPoint in Austin is seeking a Customer Success Executive to ensure customers maximize... ...from our digital health products. You’ll manage onboarding, setup, troubleshooting, and ongoing... ...product improvements. This role offers hybrid work and a mission-driven culture at the...
- Cotality is seeking a Quality Support specialist to resolve complex customer tax inquiries and provide guidance to teammates. You will monitor... ...and Cisco Finesse, and apply standard procedures while escalating deviations as needed. The role emphasizes mentoring peers,...TaxFlexible hours
- ...goal ofenabling human life on Mars. MANAGER, STARLINK CUSTOMER SUCCESS (ASIA-PACIFIC & OCEANIA) Starlink... ..., renewals, payment issues, and escalations. We expect you to know your book, understand... ...with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support,...TaxPermanent employmentLocal areaAfternoon shiftEarly shift
- ...Accounting Manager PCSI is looking for an Accounting... ...You'll Work: Hybrid work schedule, up to 2... ...match up to 6%, with pre-tax and Roth options, and 1... ...clearly, and escalate government-contract or... ...excellence, and internal customer service. Other Requirements...TaxContract workTemporary workFor contractorsH1bWork at officeImmediate startRemote work2 days per week
Corp 300
Austin, TX18 hours ago $115k - $165k
...2026-09-28DNV is seeking a Customer Success Manager. This role would be serving... ...York, NY presenting a dynamic hybrid schedule where employees... ...clear owners, milestones, and escalation paths. Identify, qualify,... ...accounts - FSA, Dependent Care, Commuter Benefits, company...Temporary workWork at office3 days per weekDNV GL
Austin, TX4 days ago$76k - $119k
...we can’t wait to meet you.As a Senior Customer Success Manager, you will work closely with high-... ...to ongoing activityAct as a point of escalation for customersProvide mentorship to junior... ...comprehensive benefits to fostering hybrid ways of working, we’ve got you covered...Work at officeLocal areaBraze
Austin, TX2 days ago- DescriptionAbout the Role As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated... ...profit for the company. Location- Hybrid in Tampa, FL or Austin, TX- (In the office... ...guide customers through issues and escalations You have a proven track record in...Full timeWork at officeRemote work
NinjaOne
Austin, TX2 days ago $140k - $170k
Accounting and Finance Manager - Austin, Texas Our client... ...billing, collections, tax compliance, and system... ...processes. Own the customer billing cycle, collaborating... ...overdue accounts, and escalation delinquencies as needed... ...and paid holidays. Hybrid work environment based...TaxFull timeContract workLocal area$75k - $100k
...Client Success Manager II Luxury Presence is building the AI growth... ...account manager who owns a customer's entire journey from sales... ...and provide reassurance during escalations Project Management, as you... ..., TX or Scottsdale, AZ - Hybrid (In office 4 days a week for...Work at officeShift work3 days per week1 day per weekLuxury Presence
Austin, TX18 hours ago- Customer Success ManagerOur mission is to reverse chronic illness back... ...consumers to spend these pre-tax dollars on goods that make them... ....The Customer Success Manager is the merchant's primary partner... ...and 2x/year team offsiteLos Angeles preferred / SF / Austin // HybridTaxShift work
Truemed Inc.
Austin, TX18 hours ago $64.68k - $75k
Customer SuccessRemote , United StatesAll Cities,MichiganAll... ...colleagues who care deeply about making a difference... ...work from home or on a hybrid schedule at one of our... .... The Customer Success Manager (CSM) is a primary... ...disability insurance Pre-tax savings plans A wide...TaxFull timeTemporary workWork at officeLocal areaRemote workWork from homeFlexible hoursNight shift- ...Philanthropic Solutions Account Manager (PSAM) is a dedicated... ...established quality standards and customer service expectation timeframes... ...for recognizing and escalating potential areas of risk and presenting... ...Service Delivery, Marketing, Tax preparation, Technology,...TaxFull timeWork at office
Fidelity Investments
Austin, TX3 days ago $79.2k - $112k
...can’t wait to meet you.As a Principal Customer Success Manager you will be a senior individual... ...to ongoing activity.Act as a point of escalation for customersProvide mentorship to colleagues... ...comprehensive benefits to fostering hybrid ways of working, we've got you...Temporary workWork at officeLocal areaBraze
Austin, TX1 day ago- ...potential trials, prioritizing customers whose needs call for a... ...establish business value, and manage follow-up, proposals, negotiation... ...Excellent gear and tools. Pre-tax commuter benefits, subsidized... ...memberships, and more. Flexible hybrid schedule. Team outings and a no...TaxFlexible hoursWeekend work
Appfigures
Austin, TX4 days ago - Job Description: Location: Hybrid, based in Dallas, TX Summary: The Client Success Manager (CSM) is a pivotal role responsible... ...acting as the central point of escalation for client issues. Driving operational... ...governance/timely reviews with customer, etc. Productivity: On-time,...Minimum wageContract work
$87k - $172k
Job Summary Individuals in the Customer Success Manager role have a passion for technology and the... ...Architects, etc. This role can be based hybrid out of our Austin, TX or Charlotte,... ...team or c‑suite in customer escalations, how to de‑risk or de‑escalate customer...Local areaImmediate startFlexible hours- ...California, Colorado, Texas. As a Customer Success Manager for our Guided segment, you... ...identify risks, manage escalations, and maintain stakeholder... ...language is English. You care about diversity and... ...like sales in the US, are hybrid—please check the job description...Temporary workLocal areaRemote workVisa sponsorship
- ## Senior Customer Success ManagerApply: Austin, TX: Lincoln, Nebraska... ...a Senior Customer Success Manager to build and maintain relationships... ...internal teams, with escalation to leadership when necessary.... ...time.***Health & Wellness*** Hybrid Work Opportunities* Flexible...Full timeContract workWork visaFlexible hours
$78k - $84k
...global presence, we empower our customers with innovative compliance... ...re seeking a Customer Success Manager who can transform customer... ...with the option to work in a hybrid arrangement if located near a... ...coordinate solutions before issues escalated. Connect customers with the...Work experience placementCurrently hiringWork at officeRemote work$107k - $129k
...Strategic Customer Success Manager Ready to join a team that's all in? At Imprivata, we deliver unified... ...Manager to join our team. This is a hybrid opportunity based in our Austin, TX... ..., and identification of technical escalation points. Excellent problem-solving skills...Work at officeLocal areaVenturefizz Product Management Community
Austin, TX18 hours ago$73k - $84k
Customer Success Manager IReady to join a team that's all in? At Imprivata, we deliver unified access... ...I to join our team. This is a hybrid opportunity based in our Austin, TX or... ...solution, and identification of technical escalation points.Excellent problem-solving...Work at officeLocal areaVenturefizz Product Management Community
Austin, TX18 hours ago- Senior Customer Success ManagerTrunk Tools is looking for a dynamic... ...driven Senior Customer Success Manager to join our fast-growing team... ...success.Problem Resolution & Escalation Management : Own customer... ...term work options (remote and hybrid)Free lunch provided in the office...Work at officeRemote workFlexible hours
Trunk Tools
Austin, TX18 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Hybrid Manager, Customer Care - Tax Escalations. Be the first to apply!
Related searches
- senior manager customer experience Austin, TX
- remote customer service manager Austin, TX
- director customer care Austin, TX
- customer service executive Austin, TX
- insurance customer service manager Austin, TX
- customer service account executive Austin, TX
- sales customer service manager Austin, TX
- customer service project manager Austin, TX
- customer advocacy manager Austin, TX
- customer logistics manager Austin, TX