Customer Care Team Lead: Mentor & Improve Service
Cotality
Cotality is seeking a Quality Support specialist to resolve complex customer tax inquiries and provide guidance to teammates. You will monitor daily queues, navigate MSP/Blackknight/Sagent and Cisco Finesse, and apply standard procedures while escalating deviations as needed. The role emphasizes mentoring peers, driving continuous improvement, and ensuring service levels are met, with a flexible working model and comprehensive benefits. #J-18808-Ljbffr Cotality
Vacancy posted 2 days ago
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