Remote SaaS Customer Service Manager — Lead & Scale Support
OperationsArmy
- Remote job
A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch and requires at least 2 years of experience in managing customer service teams, preferably in a SaaS environment. Excellent communication and data-driven decision-making skills are a must. This position is fully remote, catering to U.S. residents. #J-18808-Ljbffr OperationsArmy
- A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ensure excellent customer... ..., particularly in a SaaS environment. This...Remote work
- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage... ..., and ensure outstanding support experiences. The ideal candidate... ...has over 2 years of experience in remote team management and is proficient...Remote workFull time
$4,400 per month
...Remote - Full Time RxVantage is transforming the... ...matters, RxVantage is scaling rapidly. We are a secure... ...dynamic Inside Sales Manage r to lead a team of Account... ...experience, ideally with SaaS solutions or selling... ...providers serve as pillars of support to our family, friends...Remote workFull timeTemporary workLocal areaFlexible hours$95k - $118k
...Enterprise Customer Success Manager – State Lead (Louisiana) Location: Remote - Must be based in Louisiana... ...has been supporting startups and global... ...software, hardware, and services for the... ...program Lead large-scale program... ...within healthcare SaaS ~ Demonstrated...Remote workFull timeFlexible hours$60k - $150k
...with more than 40,000 customers and millions of users... ...seeking an Account Manager with strong relationship... ...revenue for cloud, SaaS, or mobile solutions. This is a Remote Work-from-Home full-time... ...and product support resources Nurture warm leads and maintain strong long...Remote workFull timeWork from home- Bastion is seeking a Senior Manager, Customer Support Operations to build and run the customer support... ...in the US, with preference for NYC but remote work is allowed nationwide. You will... ...day one. This hands-on role requires scaling support, shaping processes, and partnering...Remote work
$80.49k - $100.6k
...a globally distributed remote team, Loadsmart continues... ...hiring an Senior Account Manager to grow revenue within its existing customer base and new accounts.... ...negotiate contract terms on SaaS renewals Build a... ...driving decisions that support revenue target delivery...Remote jobFull timeContract workVisa sponsorshipWork visa$130k - $180k
...execute fully managed campaigns,... .... Trusted by leading enterprise brands... ...of strategic customers. This is a... ...products and services. You’ll operate... ..., Product, Support, Finance, and... ..., martech, SaaS, or agency environments... ...tooling to scale customer... ...hiring fully remote candidates....Remote workPermanent employmentFull timeLocal area$110k - $130k
...human-led curation at scale. We help brands... ...…We’re hiring a Manager, Client Strategy to... ...Success team and lead the strategic management... ...experience supporting high-profile or luxury... ...Points:SaaS Customer Success experienceExperience at a remote startupDeep understanding...Remote workWork experience placementWork at officeImmediate startFlexible hoursShift work$160k
...time ever, you can manage and automate every... ...owner for each of your customers to guide them in... ...and priorities and lead initiatives in your... ...stakeholders through remote and in-person... ...functional product, support, and customer operations... ...need3+ years of SaaS experience in account...Remote workContract workWork at office3 days per week- ...economy, at global scale, with impact your friends... ...are looking for a customer-focused,... ...operationally minded leader to manage three Mid-Market... ...Managers and lead our tech-touch digital... ...proactive customer support Build scalable processes... ...development Remote & Office: Internet...Remote workFull timeWork at officeFlexible hours
$55k - $80k
...Sycle is a market-leading global SaaS company with... ...practice management solution for audiology... ...time so our customers can grow their... ...exceptional services that delight... ...with a large remote workforce across... ...culture. Executive Support & Coordination... ...it before it scales. Pivoting...Remote workWork at officeWorldwideShift workNight shift3 days per week$65k - $75k
...0/yr - $75,000.00/yr Customer Support Team Manager Must apply on our website... ...) and 2 days a week remote overtime as needed.... ...metrics. -Take the lead in setting up and overseeing... ...of customer service initiatives, this also... ...includes building and scaling the CS team to support...Remote workFull timeTemporary workWork at officeWorldwideMonday to FridayShift work2 days per week3 days per week- ...Customer Success Team Manager Canonical is seeking a Customer Success - Team Manager to lead and expand our Customer Success Management... ...AMER regions. This remote role is ideal for... ...and analysis to support team success. Resolve... .... Experience in SaaS or software...Remote work
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
$120k - $180k
...digital hub supporting communications... ..., employee services, and work.... ...operation at scale. More than 1... ...dynamic Account Manager to join our... ...named customer accounts.... ...party sales, leading the process... ...exceeding quota in SaaS sales,... ...genetics. #LI-REMOTE Pay Range...Remote workFull timeWork experience placementWork at officeWork from homeFlexible hours- ...A leading insurance technology firm is seeking a Project Manager to oversee customer-facing projects. This role requires strong project management expertise and the ability... ...Candidates should have 5–7 years of experience in SaaS or product-based organizations and strong...Remote work
- ...Ventures, and other leading investors, we're... ...Plenful is hiring a Customer Experience Account Manager to join our... ...handle implementation, support, retention, and expansion... ...as the company scales. This is a remote position. What... ...— ideally in SaaS or healthcare technology...Remote workFull timeContract workWork at officeFlexible hours2 days per week
- ...Front is the customer operations platform... ...can scale without losing... ...raised $204M from leading venture... ...Scaled Account Manager at Front, you... ...Position and Sell Services Packages:... ...and premium support packages—either... ...action. SaaS Savvy: Experience... ...as a fully remote role ~...Remote workFull timeWork at officeImmediate startWork from homeMonday to FridayFlexible hours
- ...the world's leading Open Payments... ...design, meaning customers are never... ...Enterprise Account Manager at Spreedly,... ...ability to support alignment... ..., or B2B SaaS Sales, with quota... ...operational scaling Demonstrated... ...coaching service ~ Visits to... ...Carolina for remote employees...Remote workFull timeContract workImmediate startWork from homeWorldwideFlexible hours
- ...Scaled Customer Success ManagerGenLogs is a hardware, software... ...Customer Success Manager role is to provide world... ...collaboration: Work closely with Support, Product, Engineering,... ...; role is primarily remote/digital-first, with... ...preferred.B2B SaaS experience required.Transportation...Remote workFlexible hours
$10k
...The median Ramp customer saves 5% and... ...companies move and manage billions, Ramp... .... As a Senior Scaled CSM, you’ll play... ...motions.Lead onboarding with... ...Engineering, and Support when needed.Drive... ...facing role in B2B SaaS.Proven success... ...in financial services, fintech, or payments...Full timeWork at officeHome officeFlexible hours- ...Canonical is a leading provider of open source... ...and IoT. Our customers include the world... ...Customer Success – Team Manager. To support Canonical’s... ...customer services in the new technologies... ...regions and are remote positions. The... ...technology, experience in SaaS or software...Remote workFull timeWork at officeLocal areaWork from homeWorldwideFlexible hours
- ...Job Summary: The Customer Success Team Manager operates at a... ...What You'll Do: Lead, mentor, and... ...professional growth. Support CSMs in executing... ...for product and service improvements.... ...preferably in a SaaS environment. ~... ...paced, dynamic, and remote environment....Remote workFull timeContract work
$155k - $175k
...gap: securing the SaaS applications where... ...the horizon, we’re scaling quickly toward long... ...Technical Account Manager (TAM) professional to join our Customer Success team. If you... ...up. This is a 100% remote role with a preference... ...’s ability to support and enable our customers...Remote jobFull timeWork from homeFlexible hours$136.8k - $152k
...meaning we offer our customers an AI-powered... ...re honored to be a leading player in a massive... ...Customer Experience Managers (CEM) connect Wiz... ...groups (Sales, Support, Success), product... ...experience with large-scale transformations to... ...of Security SaaS offerings and pricing...Remote workFull time$125k - $160k
...Come join our Customer Success team!... ...someone who leads with humility... ...potential at scale. Ready to... ...complex workforce SaaS technology... ...account management through renewal... ...user journeys, service-delivery models... ...This role is remote in the US.... ...Screening support: AI may help...Remote jobFull timeWork at officeWork from homeHome office$130k - $160k
...cyber resilience SaaS platform is... ...for a Lead Enterprise Account Manager to join our... ...will have the support of marketing,... ...channel sales and customer success to... ...ever-changing scaling company ~ You... ...professional services within an... ...Flexible and remote working, so you...Remote workFull timeImmediate startFlexible hours2 days per week- ..., VC-backed scale-up disrupting... ...the loyalty management market with... ...Forrester as a leading pure-play... ...focus: our customers. Customers... ...providing guidance, support, and... ...Professional Services, and... ...technical, loyalty, SaaS, and... ...working in a remote, international...Remote jobFull timeWork from home
$90k - $190k
...to security services. With over 8,000 customers around the globe... ...Account Manager , you will be... ...early as we scale to meet massive... ...massive demand and lead the future of... ...teams (support, product, sales... ...~3–5 years SaaS sales/account... ...environment and remote work...Remote jobFull timeCasual workWork at officeLocal areaWork from homeWorldwideHome officeFlexible hours
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