Remote SaaS Customer Service Manager: Lead & Scale Support
OperationsArmy
A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ensure excellent customer experiences. The ideal candidate has over 2 years of experience in a management role, particularly in a SaaS environment. This fully remote position offers an opportunity to build a world-class support experience. #J-18808-Ljbffr
- A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch and requires at least 2 years of experience in managing customer service...Remote job
- A forward-thinking company is seeking a Customer Service Manager to lead a remote team during a self-serve product launch. Responsibilities include managing frontline representatives, optimizing support operations, and enhancing customer experience. Must have 2+ years...Remote job
- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage... ..., and ensure outstanding support experiences. The ideal candidate... ...has over 2 years of experience in remote team management and is proficient...Remote jobFull time
- A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self... ...candidate has over 2 years of experience managing support teams, excels in communication, and is proficient in...Remote job
- ...with a completely remote team. Imagine... ...for Best Hotel Management Software and... ...As Manager, Customer Recovery, you own... ...advocates. You lead a specialized team... ...success. You will scale our Intelligent... ...turn reactive support into proactive... ...in B2B SaaS • At least 2...Remote workFull timeWork at officeLocal areaImmediate startWork from homeHome office
$150k - $175k
...builds trust with customers and partners.... ...parental leave ~ Remote-friendly with... ...Customer Success Lead, Digital & Scaled Programs to build... ...Ketch products, support growth, and reduce... ...as needed. Manage the program's core... ...similar role in B2B SaaS, ideally within a...Remote workFull timeLive inWork at officeFlexible hours$75k - $85k
...Senior Account Manager, Expansions & Renewals (SaaS) seoClarity... ...-sell, and customer growth motions... ...designed to support your health,... ...to focus on remote work. Explore... ...along with lobby services including a... ...platform adoption. Lead thoughtful... ...SEO scale. Use customer...Remote workContract workCasual workWork at officeLocal areaWork from homeMonday to FridayFlexible hours- ...Location Our Scaled Account Manager will be an integral... .... This role is remote and open to candidates... ...to ensure our customers operate in a well... ...-provider teams supporting customer growth.... ...as the business lead for your portfolio... ...both integrated services and standalone product...Remote workFull timeWork from homeWorldwideHome officeFlexible hours
$110k - $165k
...answered, every lead is qualified,... ...looking for a Manager, Client Success... ...execute should support those outcomes.... ...beyond. As our customer base continues... ...the team to scale effectively.... ...experience in a SaaS or technical product... ...professional services businesses....Remote workFull timeImmediate startFlexible hours$86k - $95k
...administration services into a single... ..., and scale with precision... ...matter to our customers and the future... ...from a fully remote experience to... ...Customer Success Manager, you will be... ...accounts, leading them through... ...for growth Support and own renewal... ...preferably in a SaaS environment...Remote workFull timeContract workWork at officeLocal areaWork from homeFlexible hours$110k - $130k
...led curation at scale. We help brands... ...We’re hiring a Manager, Client... ...Success team and lead the strategic management... ...media company, SaaS company, or... ...environmentExperience supporting high-profile or... ...Points:SaaS Customer Success... ...experienceExperience at a remote startupNYC-...Remote workWork experience placementWork at officeImmediate startFlexible hours$160k
...time ever, you can manage and automate every... ...owner for each of your customers to guide them in... ...and priorities and lead initiatives in your... ...stakeholders through remote and in-person... ...functional product, support, and customer operations... ...need3+ years of SaaS experience in account...Remote workContract workWork at office3 days per week$130k - $150k
...collection of human services software products... ...products that support organizations in... ...our mission, our customers, and each other.... ...is looking for a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer... ...Paid parental leave Remote work stipend...Remote workWork at officeLocal area- ...Regional Sales Manager - New Business (Distribution SaaS) At White Cup, we’re... ...looking for someone to “support deals.” We’re... ...—trusted by 1,000+ customers globally. If you... ...prospecting and inbound lead conversion Run... ...growth Fully remote environment with flexibility...Remote workFull time
- Stanley Black & Decker, Inc. seeks a Customer Success Implementation Manager to lead onboarding and implementation for customers using our SaaS platform. You will build strong customer... ...adoption, and deliver exceptional support in a fast-paced environment. Responsibilities...Remote job
$107.5k - $204.5k
...Location US-TX-REMOTE Position Role Type... ...three market leading businesses, world... ...Will Do The ERP SaaS Security and Ariba... ...Security Manager will be engaged in a large-scale S/4HANA implementation... ...focal points to support this initiative.... ...and elder care services Teladoc Medical...Remote jobPermanent employmentTemporary workWork experience placementWork at officeWork from homeFlexible hours$105k - $120k
...continents. Our leading AI... ...enabling our customers to be their... ...the Moment of Service™. Our commitment... ...opportunities to support diverse... ...planning and asset management, aligning... ...and scale impact — supported... ...software, SaaS, or asset management... ...balance of remote and in-...Remote workFull timeFor contractorsWork at officeWorldwideFlexible hours- AlphaSense is hiring an Account Manager for Corporate clients. You... ...1000 accounts, retain customers, and grow footprint by expanding... ...candidates have experience in SaaS, excellent communication,... ...executive relationships. This remote role supports US-based clients and...Remote job
$120k - $189k
...FLClient Accounting Services - Technology CAS /... ...seeking a dynamic Manager to support complex advisory... ...enable the practice to scale. In addition to... ...with US client leads on core and add-on... ...with technology, SaaS, e-commerce, or venture... ...including remote and hybrid optionsWhat...Remote workFull timeWork at officeLocal areaFlexible hours- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing experience, including two years in SaaS support, and strong hands-on management...Flexible hours
- ...Canonical is a leading provider of open source... ...and IoT. Our customers include the world... ...Customer Success – Team Manager. To support Canonical’s... ...customer services in the new technologies... ...regions and are remote positions. The... ...technology, experience in SaaS or software...Remote workFull timeWork at officeLocal areaWork from homeWorldwideFlexible hours
- ...Account Manager At UpGuard, we are... ...Series C, we are scaling our... ...Executive or in SaaS renewals, and will... ...Contract Negotiation: Lead negotiations for... ...with sales, customer success, and marketing... ...allowance: To support your career... ...~ Fully remote working environment...Remote workContract workWork from home
$100k - $125k
...Team: Customer Experience Mindset:... ...enabling trust at scale, we help enterprises... ...Program Manager to be the operational... ...Success, Support, and PreSales Solutions... ...into self-service answers.... ...identity, or B2B SaaS experience; IAM... ...matching ~ Remote-first, US-based...Remote workFull timeVisa sponsorshipFlexible hoursShift work$10k
...The median Ramp customer saves 5% and... ...companies move and manage billions, Ramp... .... As a Senior Scaled CSM, you’ll play... ...motions.Lead onboarding with... ...Engineering, and Support when needed.Drive... ...facing role in B2B SaaS.Proven success... ...in financial services, fintech, or payments...Full timeWork at officeHome officeFlexible hours- 100% remote work environment Stable company attainable... ...Marketing and Design services organization. They have... ...attainable OTE. Job Description Manage and grow relationships... ...) 4-7+ years of total SaaS sales or Digital... ...Comprehensive benefits package to support your health and well-...Remote jobLocal area
$75k - $100k
.... Trusted by leading brands like Ford... ...software you manage into work... ...consistently, and at scale. About the... ...with our Customer Success... ...platform and services. Represent... ...needs evolve, supporting additional initiatives... ...in a B2B or SaaS environment.... ...more information. #LI-RemoteRemote workBase plus commissionPermanent employmentFull timeContract workLocal areaWork from homeFlexible hours$100k - $130k
...Description Call Center Manager Full-time... ...You will lead and scale a fully remote call center operation... ...performance and exceptional customer experience. You will... ...is a Remote role supporting a distributed, multi... ...key KPIs including service levels, call volume,...Remote workFull time$160k - $184k
...looking for a Director, Scaled Customer Success to join... ...for defining and leading the strategy,... ...will lead frontline managers, design and optimize... ...to maximize support at the right moments... ..., K-12 education, SaaS, or institutional... ...: We are a fully remote company. We provide...Remote workFull timeWork from homeFlexible hours$110k - $120k
...not just another SaaS company. We're a dynamic... ...'re looking for a Manager of Account Based... ...with Sales, Customer Success, and RevOps... ...actually work. Support expansion plays into... ...personalization at scale, and analysis. ~... ...in a flexible, remote environment that suits...Remote workWork from homeFlexible hours$89.4k - $131.5k
...longtail unmanaged customers with a focus... ...growth at scale. Client... ...Success Managers own product adoption... ...in our self-service accounts. As... ...will… Support a pooled... ...repeatable plays Lead customer... ...and/or at a SaaS company.... ...Located in NYC or Remote Jobs Associated...Remote workHourly payFull timeWork at officeLocal areaFlexible hours
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