Remote SaaS Customer Service Manager: Lead & Scale Support
OperationsArmy
A leading customer service solutions company is seeking a Customer Service Manager to oversee a remote team during a product launch. You will manage team performance, optimize support workflows, and ensure excellent customer experiences. The ideal candidate has over 2 years of experience in a management role, particularly in a SaaS environment. This fully remote position offers an opportunity to build a world-class support experience. #J-18808-Ljbffr
- A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch and requires at least 2 years of experience in managing customer service...Remote job
- A leading tech company is seeking a Customer Service Manager to oversee a growing team during a product launch. You will manage... ..., and ensure outstanding support experiences. The ideal candidate... ...has over 2 years of experience in remote team management and is proficient...Remote workFull time
- A tech company is seeking a fully remote Customer Service Manager in Ohio. You will lead a team responsible for exceptional customer experiences during a self... ...candidate has over 2 years of experience managing support teams, excels in communication, and is proficient in...Remote job
- ...with a completely remote team. Imagine... ...for Best Hotel Management Software and... ...As Manager, Customer Recovery, you own... ...advocates. You lead a specialized team... ...success. You will scale our Intelligent... ...turn reactive support into proactive... ...in B2B SaaS • At least 2...Remote workFull timeWork at officeLocal areaImmediate startWork from homeHome office
$75k - $85k
...Senior Account Manager, Expansions & Renewals (SaaS) seoClarity... ...-sell, and customer growth motions... ...designed to support your health,... ...to focus on remote work. Explore... ...along with lobby services including a... ...platform adoption. Lead thoughtful... ...SEO scale. Use customer...Remote workContract workCasual workWork at officeLocal areaWork from homeMonday to FridayFlexible hours- ...builds trust with customers and partners.... ...leave ~ Remote-friendly with flexible... ...Success Lead to build and operate... ...'Success-at-Scale' programs that... ...Ketch products, support growth, and reduce... ...as needed. Manage the program's core... ...role in B2B SaaS, ideally within...Remote workFull timeLive inWork at officeFlexible hours
- ...enterprises with AI-driven, SaaS-based identity... ...throughout the customer journey, ensuring businesses... ...including financial services, telecommunications,... .... As an Migration Manager , you are the... ...certification. We make your remote work comfy: we provide support on equipment and...Remote workFull timeFlexible hoursWeekend work
$95k - $118k
...Enterprise Customer Success Manager – State Lead (Louisiana) Location: Remote - Must be based in Louisiana... ...has been supporting startups and global... ...software, hardware, and services for the... ...program Lead large-scale program... ...within healthcare SaaS ~ Demonstrated...Remote workFull timeFlexible hours- ...looking for a Customer Success Manager with experience... ...loyalty to support and grow a portfolio... ...As part of a scaling organization,... ...Success services Act as a trusted... ...execution Lead regular business... ...or a similar SaaS role ~... ...States (mostly remote with a flexible...Remote workFull timeWork at officeFlexible hours2 days per week
- ...player-coach Manager, Client Success to lead a team of 5–10... ...This fully remote role will drive customer retention, satisfaction... ..., as you scale best practices... ...with Deployment, Support, Operations,... ...across client services, IT, and... ...cybersecurity SaaS or managed security...Remote workTemporary work
$86k - $95k
...administration services into a single... ..., and scale with precision... ...matter to our customers and the future... ...from a fully remote experience to... ...Customer Success Manager, you will be... ...accounts, leading them through... ...for growth Support and own renewal... ...preferably in a SaaS environment...Remote workFull timeContract workWork at officeLocal areaWork from homeFlexible hours$110k - $130k
...led curation at scale. We help brands... ...We’re hiring a Manager, Client... ...Success team and lead the strategic management... ...media company, SaaS company, or... ...environmentExperience supporting high-profile or... ...Points:SaaS Customer Success... ...experienceExperience at a remote startupNYC-...Remote workWork experience placementWork at officeImmediate startFlexible hours$160k
...time ever, you can manage and automate every... ...owner for each of your customers to guide them in... ...and priorities and lead initiatives in your... ...stakeholders through remote and in-person... ...functional product, support, and customer operations... ...need3+ years of SaaS experience in account...Remote workContract workWork at office3 days per week- ...Position: Manager, Client Success... ...Success Location: Remote, US (Eastern... ...Success to lead a team of 5–1... ...will drive customer retention, satisfaction... ..., as you scale best... ...Deployment, Support, Operations,... ...hours, and self‑service resources. Use... ...cybersecurity SaaS or managed security...Remote workWork at officeLocal areaWorldwide
$80.49k - $100.6k
ChicagoSales - Customer Success /Full-Time /On-siteARE... ...a globally distributed remote team, Loadsmart continues... ...an Senior Account Manager to grow revenue within... ...negotiate contract terms on SaaS renewalsBuild a comprehensive... ...driving decisions that support revenue target delivery...Remote workFull timeContract workVisa sponsorshipWork visa$65k - $75k
...0/yr - $75,000.00/yr Customer Support Team Manager Must apply on our website... ...) and 2 days a week remote overtime as needed.... ...metrics. -Take the lead in setting up and overseeing... ...of customer service initiatives, this also... ...includes building and scaling the CS team to support...Remote workFull timeTemporary workWork at officeWorldwideMonday to FridayShift work2 days per week3 days per week$105k - $120k
...continents. Our leading AI... ...enabling our customers to be their... ...the Moment of Service™. Our commitment... ...opportunities to support diverse... ...planning and asset management, aligning... ...and scale impact — supported... ...software, SaaS, or asset management... ...balance of remote and in-...Remote workFull timeFor contractorsWork at officeWorldwideFlexible hours- ...A leading insurance technology firm is seeking a Project Manager to oversee customer-facing projects. This role requires strong project management expertise and the ability... ...Candidates should have 5–7 years of experience in SaaS or product-based organizations and strong...Remote work
$120k - $189k
...FLClient Accounting Services - Technology CAS /... ...seeking a dynamic Manager to support complex advisory... ...enable the practice to scale. In addition to... ...with US client leads on core and add-on... ...with technology, SaaS, e-commerce, or venture... ...including remote and hybrid optionsWhat...Remote workFull timeWork at officeLocal areaFlexible hours- ...Canonical is a leading provider of open source... ...and IoT. Our customers include the world... ...Customer Success – Team Manager. To support Canonical’s... ...customer services in the new technologies... ...regions and are remote positions. The... ...technology, experience in SaaS or software...Remote workFull timeWork at officeLocal areaWork from homeWorldwideFlexible hours
- ...Account Manager Remote - U.S. About the Role... ...within existing K–12 customer accounts. You will... ...decision-makers. Lead discovery,... ...years of enterprise SaaS sales experience with... ...Retirement Savings Support – We help you plan... ...Grow with us – We're scaling fast, and so are...Remote workWork from homeFlexible hours
- ...ManagerFront is the customer operations... ...can scale without losing... ...$204M from leading venture capital... ...'s Account Management team owns a... ...pitch: position services and premium... ...with Sales, Support, Product,... ...Success role in SaaS, with a... ...as a fully remote roleMental health...Remote workWork at officeImmediate startWork from homeMonday to Friday
- ...Senior Account Manager Kota is reimagining... ..., Zoe, and Remote. Founded in 202... ...than €20M from leading investors like... ...our strategic customers. This role... ...lifecycle as we scale What We're... ...commercial and support ~ Thrives in... ...benefits, EOR/GP or SaaS/Fintech is a...Remote workWork from homeHome office
$10k
...The median Ramp customer saves 5% and... ...companies move and manage billions, Ramp... .... As a Senior Scaled CSM, you’ll play... ...motions.Lead onboarding with... ...Engineering, and Support when needed.Drive... ...facing role in B2B SaaS.Proven success... ...in financial services, fintech, or payments...Full timeWork at officeHome officeFlexible hours$100k - $130k
...Description Call Center Manager Full-time... ...You will lead and scale a fully remote call center operation... ...performance and exceptional customer experience. You will... ...is a Remote role supporting a distributed, multi... ...key KPIs including service levels, call volume,...Remote workFull time$207k - $258k
...efficiency on a global scale. Working at... ...resources, and support you need to... ...We bring in new customers, expand... ...Enterprise Account Manager, you’ll own a portfolio... ...year of fully remote work!... ...competitive signals Lead renewal and... ...experience in SaaS, payments, or financial...Remote workWork at officeWork from home3 days per week$120k - $200k
...re looking for a Manager of Customer Service Operations to own... ...advantage for a fast‑scaling, global software... ...accuracy and support audit readiness.... ...to be part of. Lead cross‑functional... ...scaling software or SaaS environment, with... ...office and remote work, with structured...Remote workContract workWork at officeImmediate startFlexible hours3 days per week- ...Francisco, CA, but built as a remote-first company that enables... ..., driven, humble and supportive. We are deliberate and self... ...looking for an Accounting Manager to help run and scale our accounting function as... ...at a high-growth startup or SaaS company. Strong knowledge of...Remote workWork from homeFlexible hours
- ...Customer Service Manager | Texas | RemoteSan Antonio, Texas... ...Texas | RemoteFully Remote Customer Service... ...(Self-Serve SaaS)Remote (U.S. based... ...passionate about leading high-performing teams... ...a world-class support experience from the... ...ability to scale support operations...Remote work
$129k - $161.3k
# Senior Product Manager, AI ReceptionistBoulevardRemoteUnited... .... We empower our customers to give their... ...funding and are scaling fast, with... ...in vertical SaaS or services-industry... ...policy. • Fully remote so you can choose... ...and specialized support programs. • Equity...Remote workLocal areaWork from homeFlexible hoursNight shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Remote SaaS Customer Service Manager: Lead & Scale Support. Be the first to apply!
- customer service account executive United States
- senior manager customer operations United States
- customer onboarding manager United States
- customer service support manager United States
- manager customer experience United States
- director customer care United States
- customer development manager United States
- customer solutions manager United States
- customer service executive United States
- customer experience operations manager United States




