Medical Services Coordinator

Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation Starting at $23.50 per hour, plus quarterly bonus/incentive potential. Hours Monday - Friday 8:30 am - 5:00 pm. Location 31573 Rancho Pueblo Rd Suite 200, Temecula, CA 92592. Benefits Medical, dental, vision, AD&D, short and long‑term disability, and life insurance. 401(k) retirement savings with employer match. Paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. Duties & Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Patient Support: Assist psychiatric clinicians with prior authorizations, lab orders, letters for patients, record requests, coordination of needed patient forms/paperwork (e.g., FLMA); facilitate communication as needed between the patient, medical staff, and the patient’s pharmacy; manage phone systems – answer incoming calls to the medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries; maintain accuracy of patient pharmacy information in the medical record; scan all hard‑copy correspondence into patient’s EHR record; assist patients with telehealth access, patient portal issues, and other troubleshooting; triage urgent requests and resolve or direct to correct departments. Clinician Support: Provide general clinician support – assist clinicians with administrative questions and duties such as sending letters, faxes, etc.; coordinate with clinicians regarding any additional patient questions; aid psychiatric clinicians in termination process for patients as needed (terminations, referrals, AMD status). Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education and Experience High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision‑Making Responsibilities Behave ethically: understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company. Build relationships: establish and maintain positive working relationships with others internally and externally to achieve the organization’s goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth mindset: actively look for ways to improve processes/performance; assess problem situations; generate workable solutions; make recommendations and/or resolve the problem. Flexibility and adaptability: willingness to be flexible in responsibilities and adapt to the company’s needs. Organization & attention to detail: set priorities, develop a work schedule and monitor progress toward goals; track details, data, information; ensure accurate information in data entry and communication. Conflict resolution: resolve problems cooperatively and express disagreements in a constructive manner without impacting patient care. Physical Requirements The employee is regularly required to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds. The role requires close, distance, color, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity Statement LifeStance is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. #J-18808-Ljbffr