California Patient Care Coordinator

To improve health outcomes for underserved populations, the full-time California Patient Care Coordinator will conduct high-volume telephonic outreach to prospective CalAIM members, educate them on available services, and facilitate enrollment into Enhanced Care Management and Community Supports programs, all while working remotely. Key Responsibilities Conduct high-volume outbound telephone outreach to prospective CalAIM members and explain WEA services Build rapport with individuals, screen for program eligibility, and schedule enrollment appointments Document outreach activities and maintain productivity standards related to contact rates and enrollment goals Required Qualifications High school diploma or equivalent Minimum of one year of patient-centered care experience in healthcare outreach or related fields Proficiency with Microsoft Office and web-based applications Ability to manage a high volume of outbound calls while maintaining professionalism and empathy Experience working with Medicaid/Medi-Cal populations is preferred