Collections Specialist
Robert Half
Job Description
Job Description
We are looking for a Collections Specialist to support commercial accounts receivable activities for a client in New York, New York. This Long-term Contract opportunity is ideal for someone who can communicate professionally with customers, follow established collection practices, and help maintain healthy cash flow. The person in this role will work closely with internal teams to resolve outstanding balances, research account issues, and keep collection records accurate and current.
Responsibilities:• Manage outreach to commercial customers regarding overdue invoices and secure timely payment commitments.
• Review aging reports and prioritize accounts that require immediate follow-up or escalation.
• Investigate billing questions, payment discrepancies, and account concerns in partnership with internal stakeholders.
• Maintain detailed records of collection activity, customer conversations, and resolution status within company systems.
• Reconcile account balances and identify items that may require adjustment, dispute review, or additional documentation.
• Coordinate with credit and finance teams to support account reviews and improve overall collection performance.
• Monitor promised payments and follow up consistently to reduce past-due balances.
• Prepare clear updates on collection progress, open issues, and high-risk accounts for management review.• Experience handling commercial collections in a business-to-business environment.
• Working knowledge of credit and collections practices, account aging, and payment follow-up procedures.
• Ability to manage multiple accounts efficiently while meeting deadlines and collection targets.
• Strong written and verbal communication skills for effective customer interactions.
• Proficiency in researching account issues and resolving discrepancies with accuracy.
• Comfortable using accounting, ERP, or receivables systems to document activity and review balances.
• Strong attention to detail with strong organizational and problem-solving skills.
Vacancy posted 8 days ago
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