Engagement Coordinator

Engagement Coordinator

Summary: The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face-to-face, over the telephone, and by email. Provides the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. Oversees the front desk environment, performs clerical functions, manages internal meeting/gather spaces, and ensure campus organization.

Essential Duties and Responsibilities:

• Professionally interacts with students, employees, guests, and all departments/divisions within the company. Answers the phone in a timely manner, screens, directs incoming phone calls to the appropriate person, and taking messages. Maintains campus check in and check out listing.
• Providing engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serves as the liaison for the FS department to set up remote meetings and taking payments when necessary.
• Organizes and maintains the appearance of the internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Updating all admissions computer applications with prospect information
• Assisting admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintains conference room calendars; assist with scheduling/coordinating appointments, events, and meetings. Oversees and coordinates arrangements for in-house meetings students, employees, guests, including catering.
• Receives mail and packages daily. Signs for and records packages. Promptly sorts and processes all incoming U.S. mail and interoffice mail. Distributes mail and packages to all appropriate persons and/or departments/divisions. Monitors supplies for the postage machine.
• Maintains the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies. Places special orders at the request of supervisor or other management staff in the region when needed.
• Performs other duties as assigned

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability Responds to change with a willingness and ability to learn new ways of working. Adapts approach and demeanor in real time to match the shifting demands of different situations.
• Communication Develops and delivers communication that conveys a clear understanding of the unique needs of different audiences. Listens to others and allows them to make their point.
• Integrity & Ethics Demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; treats people with respect; keeps commitments; inspires the trust of others and upholds organizational values.
• Organization Support Supports organizations goals and values. Is keenly aware of the time frame in which tasks or projects needs to be done; accepts and mirrors the level of urgency conveyed by the manager or customer being served; puts first priority on the needs of the organization or the needs of its customers. Fosters collaboration and teamwork across the Institution.
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follow through on commitments.
• Job Competencies:
• Customer Focus Personally, demonstrates that external or internal customers are a high priority. Identifies and understands customer needs and impresses customers with exceptional service.
• Manages Multiple Priorities Handles multiple assignments and priorities yet still fulfills all commitments; readily accepts new responsibilities and adapts well to changes in procedures; gives appropriate priorities to various work demands.
• Quality of Work - Establishes a track record of producing work that is highly accurate, demonstrates attention to detail, and reflects well on the organization; is personally committed to high quality work and encourages others to have similar standards.
• Time Management Prioritizes tasks and manages time to ensure that deadlines are met; plans time and sticks to those plans; prevents or manages interruptions until the highest priority tasks are accomplished.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience High school diploma or general education degree (GED) and two years related experience.

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to effectively present information in one-on-one situations to visitors, students and employees.

Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving few concrete variables in standardized situations.

Computer Skills To perform this job successfully, an individual should have knowledge of Microsoft Office; Word, Excel, Access and Outlook.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.