Member Engagement Coordinator

Job Description

Job Description

Job Title: Member Engagement Coordinator

Date Revised: May 28, 2026

Reports To: Director of Strategic Member Engagement

FLSA Status: Non-Exempt

Department: Membership and Retention

Salary: $21.63

Location: Hybrid

Travel Required: Occasional

Schedule: Full-time (hourly)

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About UsGreater Phoenix Chamber

The Greater Phoenix Chamber (Chamber) is the leading business organization for the Phoenix region. We catalyze regional prosperity with forward thinking public policy, intentional economic growth, and diverse, prepared talent. We accomplish this by building a policy environment where businesses thrive, serving as a resource and voice for AZ economic data and policy, and developing and attracting a skilled, talented, diverse workforce to meet demands of growth industries.

About the Role

We are looking for someone who is passionate about the Greater Phoenix region and excited to help businesses get the most value from their Chamber membership. The ideal candidate is relationship-driven, organized, and proactive, with an interest in the local business community, public affairs, and economic development. This person will enjoy working directly with members, building strong connections, and creating meaningful engagement opportunities that support long-term satisfaction and retention.

Key Responsibilities

The Member Engagement Coordinator is responsible for strengthening member engagement and supporting retention efforts by helping businesses understand, use, and appreciate their Chamber benefits. This role serves as an extension of the Director of Strategic Member Engagement and supports Premier member relationships through personalized outreach, onboarding, follow-up, and connection to relevant Chamber programs, staff, and resources.

This position helps execute the Member Retention Plan by coordinating meaningful touchpoints with members, including email outreach, phone calls, virtual meetings, in-person meetings, handwritten notes, and other personalized follow-up. The role also supports leadership involvement when appropriate and ensures that member activity is tracked accurately and consistently in the CRM system.

The ideal candidate is a strong communicator, both verbally and in writing, and can move work forward with minimal direction. This person should be highly organized, responsive, and able to manage multiple priorities while maintaining a positive and professional presence. All Chamber employees are expected to collaborate across departments and contribute to the organization’s overall mission and goals.

Core Duties

• Serve as a secondary point of contact for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Maintain accurate and timely records in the CRM system and prepare reports as needed.
• Coordinate member onboarding meetings, events, and follow-up to ensure a high-quality member experience thus securing retention goals and metrics.
• Support the planning, attendance goal and execution of ChamberEXEC, PR Media Training, and other programming that serves Premier members.
• Attend Chamber events and meetings and support the Events, Public Affairs, and Foundation teams with assigned tasks.
• Coordinate communications among staff, leadership, and board members to support targeted and effective member engagement efforts.
• Assist with logistics for Chamber trips and policy-related travel, including coordination with attendees, hotels, restaurants, and event venues.
• Support calendar management, appointment scheduling, and follow-up for the Director of Strategic Member Engagement and Vice President of Strategic Member Engagement.
• Perform other duties as assigned.

QualificationsRequired Qualifications

• Experience in customer relationship management, member engagement, or account coordination.
• Excellent written and verbal communication skills, with the ability to build professional relationships with business and community leaders.
• Strong organizational skills and the ability to manage multiple priorities with minimal supervision.
• Experience with outreach, meeting coordination, and delivering responsive, high-quality service.
• Analytical and problem-solving skills, including the ability to anticipate challenges and identify solutions.
• Ability to provide excellent customer service to internal and external stakeholders at all levels of an organization.
• Proficiency in Microsoft Office and experience using CRM systems.
• Knowledge of Arizona’s key industries and broader business landscape
• Understanding of economic and public policy issues affecting businesses
• Ability to pass a background check, fingerprint clearance, and drug test.

Preferred Qualifications

• Experience working with executives, boards of directors, or member-based organizations.
• Knowledge of the Greater Phoenix region, including local communities, business centers, and key attractions.
• Experience with Microsoft SharePoint.
• Experience planning business travel, events, or logistics.
• A collaborative mindset and strong interest in professional growth and continuous improvement.

Key Attributes

• Professional, diplomatic, and able to build credibility with a wide range of stakeholders.
• Innovative and resourceful, with a focus on improving processes and outcomes.
• Collaborative, dependable, and committed to delivering high-quality work.
• Able to exercise sound judgment, tact, and discretion.

Application Information:

Qualified applicants should apply through our Career Center at the following link: Career Center. Please locate the specific requisition and sign in to your existing candidate profile or create a new one. You will be prompted to complete all required fields and upload your resume. Once your application is successfully submitted, you will receive an automated confirmation email.

Diversity, Equity, Inclusion & Equal Employment Opportunity at the Chamber: The Chamber affirms that inequality is detrimental to our associates, our members, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. The Chamber is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics: The Chamber has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.