Oncology Scheduling Coordinator

Oncology Scheduling Coordinator

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

We are seeking a highly organized Oncology Scheduling Coordinator to support the coordination of care for oncology patients. In this role, you will manage the scheduling of diagnostic tests, follow-up visits, and treatment-related appointments, ensuring each patient's care pathway is complete, timely, and free of delays. The Oncology Scheduling Coordinator serves as a central point of communication between patients, providers, and ancillary services, helping to streamline the patient journey from diagnosis through treatment planning. This role is critical to maintaining efficient workflows, reducing delays in care, and delivering high-quality patient experience in a fast-paced environment.

Primary Duties & Responsibilities

• Coordinate and schedule all diagnostic tests, follow-up visits, and treatment-related appointments for oncology patients
• Ensure each patient's care pathway is fully scheduled, logically sequenced, and free of gaps or delays
• Communicate appointment details, preparation instructions, and next steps clearly to patients
• Identify, escalate, and resolve scheduling barriers, including authorization issues and missing orders
• Coordinate expedited scheduling for urgent or high-priority patients
• Maintain accurate and up-to-date documentation within EMR and scheduling systems
• Monitor patient pipelines and proactively follow up on incomplete or pending scheduling steps
• Support standardized oncology care pathways to ensure consistency and efficiency
• Utilize patient engagement tools to send reminders, intake forms, and preparation instructions
• Proactively manage cancellations and no-show risk through confirmation calls and rescheduling efforts
• Backfill open slots and optimize scheduling to minimize delays in care

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Minimum 3 years of scheduling, care coordination, or front office experience

Experience in oncology, radiology, or specialty care preferred

Experience with Electronic Medical Records (EMR) systems preferred

Knowledge, Competencies & Skills

Excellent communication and interpersonal skills.

Proven ability to build relationships and clearly convey information to patients, families, and healthcare professionals.

Ability to be proactive by anticipating challenges and finding a solution to ensure smooth operations.

Proven organizational skills and ability to prioritize effectively.

Ability to multi-task, effectively problem-solve and work in a fast-paced environment.

Demonstrated ability to work independently and as part of a team, taking initiative while collaborating effectively with team members.

Excellent customer service skills.

Proficient computer software and database skills.

Attention to detail, willingness to learn, and bring forth ideas to enhance positive patient care.

Proficient knowledge of medical terminology.

Comfortable asking probing questions to patients.

Must demonstrate a caring, compassionate, and patient attitude.

Maintain & adhere to HIPAA compliance/ regulations.

Ability to type a minimum of 40 words per minute.

Direct Reports

N/A.

Travel

Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job

Regularly required to sit and stand for extended periods.

Involves standing, sitting, walking, bending, stooping, and twisting.

Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.

Occasionally lifts and carries items weighing up to 25 lbs.