Circulation Services Supervisor for the Buena Park Library District

Do you enjoy supporting meaningful projects that benefit your community? Are you a highly skilled leader in administrative support and organization? Are you interested in working in a flexible and adaptive team environment and work culture? Regional Government Services and its staff are conducting this recruitment on behalf of the Buena Park Library District. Position Under general direction, plans, schedules, assigns, reviews, and supervises the work of staff performing customer service duties within the Circulation Department, including processing circulating materials, shelving, answering patron questions, collecting fees, and performing passport acceptance services; develops and generates a variety of statistical reports; provides complex staff assistance to assigned supervisory and management personnel in areas of expertise; and performs related work as required. Ideal Candidate Be a self‑motivated and organized professional with a strong work ethic, high standards, and a commitment to exceptional customer service. Provide exceptional customer service to a diverse customer base. Interact tactfully, effectively, courteously, and concisely both orally and in writing with people in an environment with extensive public contact. Demonstrate strong problem‑solving skills and attention to detail. Have proven experience and ability as a mentor and supervisor who can encourage and develop employees. Excel both within a team and independently. Have experience in a public library or public agency (highly desirable). Be willing to work weekends, evenings, and holidays to accommodate the district’s needs. Competencies Accountability – Accepts responsibility for themselves and their team. Attention to Detail – Guides the team to accomplish tasks with thoroughness and accuracy. Communication – Exchanges information with constituents using oral, written, and interpersonal communication skills. Creativity and Innovation – Applies original thinking in approach to job responsibilities and improving processes, methods, systems, and services. Customer Service – Continuously searches for ways to increase customer satisfaction. Inclusiveness and Interpersonal Relations and Skills – Creates a workplace in which people of all backgrounds and cultures feel included, welcomed, and valued; maintains positive and constructive internal and external relationships through staff development. Leadership – Understands formal and informal power and influence structure within the organization and successfully achieves positive, desired outcomes. Leverage Technology – Champions innovative use of technology; authorizes resources for tools to support the organization’s mission and strategic goals. Problem Solving – Finds solutions to difficult or complex issues. Education and Experience Education: Equivalent to an associate’s degree from an accredited college with coursework in public or business administration, library science, information science, communications, or a related field. A bachelor’s degree is desirable. Experience: Three (3) years of progressively responsible experience in customer service, public service, retail, hospitality, recreation, education, banking, or similar service‑oriented environment that included responsibility for coordinating operations, resolving customer concerns, maintaining records, cash handling, and using computerized business systems. One year’s experience supervising, leading, or coordinating the work of staff, including planning, training, scheduling, assigning of work; monitoring performance, and fostering a collaborative, customer‑focused work environment. Experience implementing policies and procedures, preparing reports, analyzing operational needs, and recommending process improvements is highly desirable. Experience working in a public library or other public service organization is desirable but not required. Licenses and Certifications Possession of, or successful acquisition within 3 months, a valid U.S. Department of State Certificate of Completion of Passport Acceptance Agent Training, to be maintained throughout employment. Benefits and Salary Salary: $68,221.44 - $87,069.76 Annually Retirement: CalPERS agency; 2% at 60 for Classic members or 2% at 62 for PEPRA. Optional 457B Plan. Medical: CalPERS Plans with the District’s contribution benchmarked at the region 2 Kaiser Rate for employees; additional $250 toward dependents. Employer pays employees’ share of Dental, Vision, Life Insurance, Short‑Term and Long‑Term Disability and EAP. Optional employee‑paid dependent vision and dental coverage. Holidays: 12 recognized holidays and 1 floating holiday. Sick leave: 8 hours per month. Vacation leave: 80 hours per year for the first 5 years of service, 120 hours for 5‑10 years of service, and 160 hours after 10 years of service. The Buena Park Library District is an Equal Opportunity Employer. #J-18808-Ljbffr Regional Government Services