Manager, E-Commerce Operations

Job Overview Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients’ stores to ensure best‑in‑class eCommerce services are provided to all customers. The ideal candidate thrives in a fast‑paced, high‑volume environment, is organized, and can react quickly as business needs change. Responsibilities Monitor inbound inventory levels to ensure product arrives and orders are fulfilled in a timely manner, consistent with communicated customer timelines for a select roster of stores. Support D2C department with completion of ad‑hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch. Work closely with warehouse partners to streamline communication and drive process and quality improvements. Serve as an advocate for the consumer experience from project ideation to post‑sale engagement. Lead weekly meetings to communicate project goals, statuses, and identify potential bottlenecks. Produce and distribute frequent receiving, shipping, and inventory reports, including troubleshooting and resolving issues. Manually review, report, and resolve unfulfilled orders in the order management systems. Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams. Available outside of business hours as needed for high‑security campaign announcement support. Qualifications Preferred Bachelor’s degree in Business, Supply Chain, or a related field. Supply Chain, eCommerce or Software Quality Assurance experience. 2-5 years experience working in e-commerce. Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities. A self‑starter keen to identify opportunities for operational improvement and process documentation. Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc). Knowledge of Shopify a plus. Excellent verbal and written communication skills, with the ability to adjust as needed. Adept at working in a fast‑paced environment and successfully juggling multiple projects and tasks with tight deadlines. Extremely detail‑oriented and highly organized. Trustworthy with sensitive information. Benefits Comprehensive medical, dental, and vision coverage. 100% coverage for out‑patient in‑network mental health services. Fertility coverage for eligible medical plan participants. Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year). Student Loan Repayment Assistance and Tuition Reimbursement. 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution. Flexible Paid Time Off (PTO) for exempt employees. 3‑weeks PTO for non‑exempt employees. 2‑weeks paid Winter Break. 10 Company Holidays (including Juneteenth and Wellbeing Day). Summer Fridays (between Memorial Day and Labor Day). Generous paid parental leave for every type of parent. Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer. We are an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. UMG is not enrolled in E‑Verify in California and New York and cannot support employment of candidates whose employer must enroll in E‑Verify, for example candidates on STEM‑OPT. #J-18808-Ljbffr Universal Music Group