Software Support Representative

Job Description

Job Description

Position Summary

Payroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives ! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company!

All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Essential Functions and Responsibilities

• Assist clients with questions regarding software use or having issues working in the software
• Assist clients with preparing and submitting their payroll for processing
• Work closely with all departments to resolve payroll processing and reporting issues
• Track client issues in call-center software, and record details appropriately
• Communicate with internal departments as needed to notify of technical issues clients are experiencing
• Maintain expertise with software, new modules, and any relevant industry factors
• Follow all department and company standard operating procedures
• Project a professional and positive image as a company representative by providing thorough assistance to our clients.
• Other duties as assigned

Required Skills and Experience

• Payroll processing experience or involvement in a corporate payroll department is preferred
• Previous call center or customer service experience is preferred
• Excellent communication, analytical, and problem-solving skills
• Superior organizational skills and the ability to work well as a member of a team
• Ability to address complex situations independently while following established protocols
• Ability to provide top-level support to clients and associates
• Comfortable speaking on the phone with clients
• Working knowledge of Microsoft Outlook, Word, and Excel
• Ability to keep detailed, timely, and accurate records
• Basic math skills
• Knowledge of construction industry a plus • Knowledge of basic accounting/general ledger principles a plus

Compensation: In addition to starting salary, there are quarterly bonus opportunities within the Client Services Department, as well as performance-based advancement and growth potential. Full-time employees are eligible for a full benefits package including medical coverage, HSA contributions and 401K matching.