Quality Systems Engineer

Quality Improvement Specialist

Works with all levels of leadership and front-line staff to facilitate and support the development and integration of evidence-based best practices at the department/program level. Plans, coordinates, implements and evaluates key performance improvement efforts in accordance with the organization's goals and objectives that support the quality and patient safety initiatives of MAHEC. Works collaboratively with assigned teams to improve quality outcomes, patient safety, and satisfaction, and decrease costs through reduction of unnecessary process variability.

Specific Responsibilities

A. Facilitates Clinical And Operational Project Teams Across MAHEC:

• Facilitates project teams at the department/program level
• Strategically collaborates with program champions in planning, executing, and sustaining activities aligned with achieving the MAHEC goals/priorities
• Applies knowledge on the use of basic Lean Six Sigma quality improvement framework and tools such as project charters, flowcharts, fishbone diagrams, root cause analysis, brainstorming, and control plans and control charts
• Uses basic descriptive and diagnostic analytics to identify areas with the need for greatest improvement
• Develops and maintains detailed project work plans based on analysis of tasks, resource requirements, inter-dependencies and timelines
• Proactively identifies and manages risk and barriers impacting project goals
• Communicates effectively with key stakeholders including project sponsors, business unit owners, clinical and technical personnel
• Ensures analytic tools for measuring and monitoring key performance indicators are developed and effectively applied to drive behavior

B. Trains And Develops Staff On The Performance Improvement Framework, Tools For Quality Improvement & Value Of Quality:

• Ensures mastery of knowledge of assigned topics in basic quality tools
• Develops content focused on meeting defined learning objectives
• Applies adult learning principles by incorporating case studies, interactive exercises, relevant examples, a variety of audio/visual modes, etc. into the course curriculum
• Measures efficacy of each course and adapts accordingly
• Mentors staff in applying framework and tools to their daily work, scope of responsibility, and assigned projects

C. Maintains Best Practice Education:

• Keeps current and proficient on the latest technology, methodology and best practices in performance improvement, patient safety, and related areas
• Maintains a basic understanding of healthcare standards and regulatory requirements
• Maintains knowledge of MAHEC policies, procedures and protocols
• Assesses gaps in knowledge and actively seeks plans to address

D. Provides ad hoc consulting support on improvement related requests both within and external to the department.

This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Specialist may perform.

Key Competencies

• Communication Skills
• Decision Making
• Healthcare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified Skills

• Computer: Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.

Physical Demands

• Not Applicable.

Supervisory Responsibilities: None

Education And Experience

• Minimum Qualifications:
• Bachelor's degree in engineering, industrial management, business administration, science, or related field
• Two (2) years of work experience in continuous process improvement using Lean Six Sigma methodologies (i.e. DMAIC, DFSS, Kaizen).
• Experience to demonstrate the following:
• Ability to lead and manage project teams.
• Strong written, verbal, and instructional skills.
• Proficiency with word-processing, spreadsheet, presentation applications and statistical software programs.
• Preferred Qualifications:
• Master's degree in engineering, industrial management, business administration, science, or related field
• Lean Six Sigma Green Belt certification
• Current and active Project Management Professional (PMP certification issued by the Project Management Institute preferred.)
• Experience in change management, systems analysis, consulting, facilitation, data analysis, data visualizations, and/or team building
• Prior healthcare and/or population health management experience

Schedule:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Position Compensation:

Full time position with all of our full benefits available

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to View email address on click.appcast.io for support in your job search process. You could be the talent we are seeking for this or other opportunities.