Intake Coordinator

Job Description

Job Description

We are looking for an Intake Coordinator to support health insurance operations for our client in Portland, Oregon. This contract position is ideal for someone who combines strong customer service skills with healthcare administrative experience and can manage intake activities with accuracy and professionalism. The role focuses on coordinating patient or member information, supporting authorization-related processes, and maintaining clear documentation within Epic EMR and Microsoft Office tools.

Responsibilities:

• Manage incoming intake requests and review information for completeness, accuracy, and timely processing.

• Communicate with patients, members, providers, or internal teams to gather required details and resolve missing information.

• Enter, update, and maintain records in Epic EMR while ensuring documentation meets organizational standards.

• Support insurance authorization workflows by preparing, tracking, and following up on required information.

• Provide courteous and attentive service when responding to questions related to intake status or next steps.

• Coordinate administrative tasks such as document handling, data verification, and status updates across relevant systems.

• Monitor assigned work queues and prioritize tasks to meet service expectations and departmental timelines.

• At least 1 year of experience in an intake, healthcare administration, or closely related support role.
• Practical experience working with Epic EMR in a healthcare environment.
• Knowledge of insurance authorization processes and related documentation requirements.
• Strong customer service skills with the ability to communicate clearly and professionally.
• Proficiency with Microsoft Office applications for routine administrative and tracking tasks.
• High attention to detail and the ability to manage multiple tasks in a fast-paced setting.