Program Manager I

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Position Summary The Program Manager supports the Brigham and Women's Hospital (BWH) Department of Anesthesiology Education Office and serves as a key administrative leader for the fellowship education programs. Reporting directly to the AMC Administrative Director (AD) for Education, this position works in close partnership with the BWH Fellowship Program Directors, Associate Program Directors, Integrated Fellowship Program Directors, Program Managers, and other departmental leaders. The Program Manager is responsible for overseeing and coordinating a broad range of educational, recruitment, onboarding, credentialing, and trainee support activities for five ACGME-accredited BWH fellowship programs, as well as non-accredited fellowship programs. In addition, this position plays a critical role in advancing the department's integrated fellowship initiatives by partnering with education leadership and the other fellowship program managers to standardize administrative processes, support recruitment and onboarding efforts, lead strategic projects, and streamline operational efficiency to integrate the overall trainee experience across both institutions. Essential Responsibilities Program Administration Lead the day-to-day administrative and operational management for all fellowship programs. Lead the administrative operations of one or more ACGME-accredited fellowship programs, ensuring compliance with all ACGME, institutional, NRMP, ERAS (where applicable), and Harvard Medical School requirements. Serve as the primary administrative liaison between fellowship leadership, trainees, institutional GME offices, and external regulatory organizations. Maintain ongoing compliance with ACGME Common Program Requirements and specialty-specific Program Requirements. Coordinate and prepare Annual Program Evaluation (APE), Self-Study activities, ADS updates, accreditation reports, site visits, citations, and action plans. Coordinate recruitment, onboarding, program evaluation and continuous quality improvement efforts. Monitor accreditation milestones, required evaluations, case logs (if applicable), scholarly activity, duty hours, supervision, and trainee compliance. Maintain confidential trainee and program records in New Innovations and other institutional systems. Maintain fellows schedules in QGenda and approving/monitoring fellow time off requests. Educational Program Management Coordinate Clinical Competency Committee (CCC) meetings and maintain milestone documentation. Coordinate Program Evaluation Committee (PEC) meetings and assist with implementation of quality improvement initiatives. Manage educational conferences, simulation activities, orientation, graduation, board preparation activities, and fellow educational events. Track fellow completion of required curriculum, evaluations, procedural requirements, certifications, and scholarly activity. Maintain accurate program records and documentation. Recruitment Manage all aspects of fellowship recruitment through ERAS and the NRMP Match (or specialty-specific matching program), including application review logistics, interview scheduling, ranking processes, Match Day activities, and onboarding. Coordinate recruitment materials, website content, virtual interview platforms, and applicant communications. Fellow Support Serve as the primary point of contact for fellows throughout the program. Provide guidance, coaching, and problem-solving support. Monitor fellow progress and ensure successful completion of program milestones. Coordinate mentor assignments and facilitate productive mentor fellow relationships. Institutional Collaboration Collaborate with Human Resources, Medical Staff Office, Credentialing, Occupational Health, IT, Finance, Harvard Medical School, and institutional GME offices to ensure successful onboarding and ongoing compliance. Coordinate visiting trainees, elective rotations, and external institutional agreements. Budget and Operations Assist with program budgeting and expense tracking with AMC Administrative Director. Ensure compliance with organizational policies and grant requirements. Coordinate contracts, stipends, travel, and other fellowship-related. Integration and Special Projects Provides operational coverage and continuity during staffing transitions and periods of increased program activity across both campuses as needed (BWH and MGH). Performs additional duties and special projects in support of integration efforts for clinical leaders, AMC Administrative Director and other administrative colleagues. Qualifications Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Program Management Experience 2-3 years required. Experience in Graduate Medical Education (GME), academic medicine, hospital administration, or healthcare operations strongly preferred. Experience coordinating complex administrative processes, educational programs, or projects in a fast-paced environment preferred. Knowledge, Skills and Abilities Strong leadership and project management skills, with the ability to effectively coordinate multiple priorities, delegate tasks, manage timelines, and drive results. Demonstrated ability to prioritize workload, manage competing demands, and adapt to changing priorities in a dynamic academic medical environment. Excellent interpersonal, verbal and written communication skills, with the ability to effectively collaborate with medical residents, faculty, hospital leadership and administrative staff. Knowledge of Graduate Medical Education accreditation requirements, regulatory standards, and compliance processes preferred. Exceptional attention to detail and commitment to accuracy, confidentiality, and integrity in managing sensitive trainee and program information. Proficiency in problem-solving, independent decision-making, and exercising sound judgment in complex situations. Ability to work effectively both independently and as part of a collaborative team. Proficiency with Microsoft Office Suite and other administrative, scheduling, and database systems. Flexibility to work occasional early mornings, evenings, and weekends to support recruitment events, orientations, examinations, graduations, and other programmatic activities. Hybrid schedule: Minimum of 3 days onsite per week, with flexibility to work additional days onsite per week during training periods and other peak operational times throughout the year. Additional Job Details (if applicable) Remote Type Hybrid Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $63,648.00 - $92,570.40/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.