Digital Account Manager

Ever opened a new bank account and got a weekend away? Bought something at a fashion retailer and received a personal styling session? Picked up groceries and walked away with free movie tickets? If so, you’ve probably experienced a TLC Worldwide campaign without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty, and engagement with emotionally engaging, experience-led rewards. From global banks to CPGs, our programs are designed shift behavior, boost ROI, and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalized campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent over 30 years mastering what moves customers – combining deep consumer insights, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands across sectors. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives, and strategists who care about doing great work (and having fun while we do it). We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are just a few of the things we offer: Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programs throughout the year TLC Culture Club – including seasonal social events, team lunches, and more TLC Gives Back – volunteering opportunities, including offsite visits and volunteering leave TLC Rise – supporting and empowering women into leadership roles The \"Frankies\" – our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club – e veryone that's part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our shareholder scheme The Account Management team drives client growth by delivering exceptional programs and building strong, long-term partnerships. They lead end-to-end program development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results. We’re looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and our business. What you'll be doing: Leading the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization. Managing website builds, promotional microsites, and digital campaign implementations. Coordinating technical projects, including CRM programs, API integrations, data feeds, customer journeys, and platform enhancements. Working closely with developers, designers, solution architects, and third-party technology partners to deliver seamless digital experiences. Translating client requirements into clear technical briefs and project plans. Managing project timelines, budgets, risks, dependencies, and stakeholder communications. Supporting the planning and delivery of sweepstakes, promotional campaigns, and reward programs, ensuring all technical and operational requirements are met. Facilitating requirements gathering, solution workshops, and project kick-offs. Ensuring all solutions meet quality standards through testing, UAT, and launch readiness. Analyzing campaign performance and digital metrics to identify opportunities for continuous improvement. Collaborating with our Account Management, Sales, Creative, and Customer Service teams to deliver exceptional client experiences. Experienced or familiar with website creation, or with platforms such as Squarespace or WordPress. Strong account management experience in marketing, loyalty, or digital solutions. A confident communicator who can build trust with clients and colleagues alike. Commercially minded with a knack for spotting growth opportunities. Organized, proactive, and solutions focused. Comfortable working with data to generate insights and recommendations. Being a people-led business, we hire based on values and believe that our people are what make our beloved TLC culture so unique. At TLC we aim to create a \"world within the world\" that's free from prejudice, bias, and inequity – a world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given an equal opportunity to succeed. #J-18808-Ljbffr