Financial Care Coordinator I - Revenue Cycle

Financial Care Coordinator IJoin UTHealth Houston as a Financial Care Coordinator I and help patients navigate the financial aspects of their healthcare experience. In this role, you will verify insurance coverage, provide cost estimates, discuss payment options and financial assistance programs, and deliver exceptional customer service while supporting financial transparency and efficient revenue cycle operations.Location: Hybrid (2 -4 weeks onsite for training @ 1851 Crosspoint Ave, 77054)What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:100% paid medical premiums for our full-time employeesGenerous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)The longer you stay, the more vacation you'll accrue!Longevity Pay (Monthly payments after two years of service)Build your future with our awesome retirement/pension plan!We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...Free financial and legal counselingFree mental health counseling servicesGym membership discounts and access to wellness programsOther employee discounts including entertainment, car rentals, cell phones, etc.Resources for child and elder carePlus many more!Position Summary:The Financial Care Coordinator I serves as the primary financial resource for patients throughout the pre-service experience by providing personalized financial counseling on insurance benefits, estimated out-of-pocket costs, payment options, and financial assistance programs. This role partners with clinical departments, providers, scheduling teams, and revenue cycle departments to promote financial transparency, enhance the patient experience, and support timely reimbursement through exceptional concierge-level service.Position Key Accountabilities:Served as the patient's primary point of contact for financial matters by providing education and guidance regarding insurance benefits, deductibles, copayments, coinsurance, anticipated out-of-pocket costs, billing processes, and payment expectations to support informed healthcare decisions.Verifies insurance eligibility, plan participation, network status, benefits, and coverage limitations while identifying and resolving insurance, registration, and financial clearance discrepancies.Determines referral, prior authorization, and pre-certification requirements to facilitate timely access to care, reduce service delays, and support reimbursement.Prepares accurate patient cost estimates using verified insurance benefits, contractual reimbursement information, and anticipated services to promote financial transparency.Discusses available payment options, financial assistance programs, and payment plans; collect point-of-service payments and deposits in accordance with organizational policies.Documents all patient interactions, financial counseling activities, insurance verification results, estimates, and account updates within Epic and other designated systems, ensuring complete and accurate records.Delivers compassionate, patient-centered customer service while maintaining confidentiality, professionalism, and compliance with departmental procedures, payer requirements, revenue cycle standards, and applicable regulatory guidelines.Adheres to departmental policies and procedures, revenue cycle standards, payer guidelines, organizational policies, and all applicable federal, state, and regulatory requirements to support compliant and effective financial operations.Performs other duties as assigned.Certification/Skills:NoneMinimum Education:High School Diploma or equivalent requiredMinimum Experience:2 years of experience in a healthcare setting performing insurance verification, prior authorizations, referrals, patient registration, or other patient access/revenue cycle functions requiredPhysical Requirements:Exerts up to 10 pounds of force occasionally and/or a negligible amount frequently to move objects.Security Sensitive:This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.Residency Requirement:Employees must permanently reside and work in the State of Texas.