Administrative Specialist

Meridian, ID | Full-Time | $22–$30 per hour, depending on experience Keep Our Sales Moving and Our Customers Informed Action Garage Door is seeking an organized, detail-oriented Sales / Administrative Assistant to help move customer orders smoothly from sale through installation. In this role, you’ll support our sales team with order processing, purchasing, and customer communication. You’ll work closely with residential customers, builders, vendors, and our Installation Coordinator to ensure orders are accurate, materials are available, and jobs are ready for scheduling. If you enjoy keeping details organized, solving problems, and helping customers and teammates succeed, we’d like to hear from you. What You’ll Do Support sales representatives with estimates, data entry, customer information, and order processing. Enter and maintain accurate sales orders, job details, and customer records in ServiceTitan. Review measurements, product selections, and specifications for completeness and accuracy. Resolve missing information with sales representatives and track orders through the sales and procurement process. Purchasing & Product Coordination Prepare and submit purchase orders for garage doors, openers, hardware, and related materials. Work with vendors and manufacturers to confirm pricing, availability, order details, and lead times. Track outstanding orders and proactively address delays or discrepancies. Verify that materials match customer selections and job specifications. Coordinate with purchasing and warehouse teams to confirm material availability and expected delivery dates. Customer & Builder Communication Keep residential customers and builders informed about order status, anticipated delivery dates, and installation readiness. Coordinate project requirements and construction timelines with builders. Respond professionally to questions and concerns, escalating issues when needed. Communicate customer requests, order changes, and potential delays to the sales team. Partner with the Installation Coordinator to ensure materials, job details, and customer information are complete before scheduling. Communicate product availability, expected delivery dates, and job readiness. Help resolve discrepancies that could delay installation and support a smooth handoff from sales to installation. This role supports installation readiness. Installer scheduling and crew dispatch remain with the Installation Coordinator. What You Bring Experience in sales administration, order processing, purchasing, or customer service preferred. Garage door, construction, building materials, or home services experience is a plus. Strong organizational skills and attention to detail. Ability to manage multiple orders, deadlines, and customer requests. Clear, professional written and verbal communication. Comfort using Microsoft Office, CRM software, and order management systems. ServiceTitan experience preferred, but not required. A proactive approach to problem-solving and the ability to work independently while collaborating across teams. What We Offer $22–$30 per hour, depending on experience. Opportunities for professional growth and advancement. A supportive, team-oriented work environment. The opportunity to contribute directly to Action Garage Door’s continued growth. Join Our Team At Action Garage Door, communication, accountability, and teamwork help us deliver an exceptional customer experience. We’re looking for someone who takes ownership, follows through, and keeps the details on track. Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. Pay Range $22 - $30 USD As set forth in Action Garage Doors’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. #J-18808-Ljbffr