Benefit Verification Specialist

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have an immediate opening for a Benefit Verification Specialist. Bradford’s programs are important to a patient’s continuation of care, so they stay engaged in their recovery journey after leaving an inpatient treatment program. In some cases, our programs may be the appropriate starting point for individuals committed to their recovery. Our organization may be exactly what you are looking for as your next career step. Whether your background is in Substance Use Disorders, Mental Health, or Social Work, Customer Service, training and overall experience can provide the valuable foundation necessary to make a difference in someone’s life. Just as each treatment plan and career path at Bradford is different, we offer opportunities to advance your career. Job Summary As a Benefit Verification Specialist, you will navigate potential clients through the admission approval process and assure appropriate documentation of the admission process in a consistent and timely manner. Supervisory Responsibilities None. Duties/Responsibilities Coordinate the admission process for the residential facilities—assuring rapid, consistent, and responsive support to our clients and regional offices. Accurately collect and evaluate screening information from a potential patient and/or family member(s). Monitor all electronic pathways utilized by individuals seeking information on our programs – including chat, webforms and emails. Maintain a professional demeanor and appearance. Be an example of our core values daily and hold yourself accountable to Bradford standards and policies and procedures. Demonstrate a working knowledge of chemical dependency signs and symptoms in adults and adolescents. Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility Admissions. Demonstrate a working knowledge of appropriate emergency, benevolent and/or self‑help referral information. Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient identifying information and health information concerning patients, potential patients, and participants. Other duties as assigned. Required Skills/Abilities At least 1 year of medical insurance verification preferred. At least 2 years of progressive responsibility in the Crisis Response Division preferred. Knowledge of substance use and substance use disorders. Knowledge of marketing and customer service. Effective verbal and written communication with referrals, other members of management, coworkers, patients, potential patients and families. Regular attendance, including conference calls and onsite meetings, as necessary. Travel willingness as needed. Basic computer skills and typing proficiency. Ability to work cooperatively with coworkers, managers, potential patients, patients, and families. Pass a criminal background check. Reliable transportation and a valid driver’s license, personal automobile liability insurance, and a driving record permitting coverage under the company’s automobile liability policy if necessary. Education High School Diploma or equivalent required. Associate degree preferred. Physical Requirements CPR certified and capable of administering CPR. Ability to work in a constant state of alertness to perform the job safely. Ability to walk approximately one-half mile within facility and on premises per eight hours. Ability to sit continuously from one-half hour to four hours per eight hours. Ability to frequently ascend and descend stairs. Ability to lift and move up to 30 lbs. If recovering, two years of continuous verifiable abstinence. We Offer A competitive salary plus benefits. Generous paid time off. Professional growth opportunities. Braford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. #J-18808-Ljbffr