BRANCH MANAGER

Job Description

Job Description

The Branch Manager role is not just a job; it's a chance to take your career to new heights within Greater Alliance. This role comes with a host of responsibilities that will not only challenge you but also provide you with a unique platform to showcase your leadership skills. 

As the Branch Manager, you will oversee all branch operations to ensure exceptional member service, effective staff performance, and full compliance with regulatory requirements. You will guide and support branch employees, promote credit union products and services, and ensure that members’ financial needs are met in a professional and compliant environment. This role requires strong leadership, operational expertise, and a commitment to delivering high-quality member experiences.

As a Branch Manager, you will have the opportunity to:

Leadership & Staff Development   Other duties may be assigned.

• Maintain a highly motivated, engaged, and effective branch team.
• Evaluate employee job performance to ensure quality service and operational excellence.
• Ensure continuous staff cross-training within the Universal Member Service Model.
• Partner with the Service and Training Coordinator to support staff development and ongoing employee training.
• Perform staff meetings and one-on-one sessions. 
• Schedule adequate staffing to ensure efficient branch operations.
• Assist staff with complex questions or member issues.

Operations & Compliance

• Monitor and manage the branch budget, including overtime, cash orders, and operational expenses.
• Work with the Operations team to develop, review, and improve branch procedures.
• Ensure full compliance with federal laws, regulations & audits, including NCUA and other regulatory agency requirements.
• Ensure staff receives ongoing training on security, safety and robbery procedures. 
• Monitor branch operations to ensure consistent adherence of policy and procedures.
• Perform duties of a Universal Member Service Representative as needed.
• Travel to and cover other branches when necessary.

Member Service & Business Results

• Promote exceptional member service, focused on achieving five-star service quality .
• Monitor and maintain the usage of technology-equipment and electronic services. While promoting and ensuring optimal performance to maintain member and staff satisfaction.  
• Respond to member requests and complaints promptly and professionally, resolving issues in a timely manner.
• Conduct loan interviews, process and/or close loans, and support lending decisions within authority.
• Approve member exceptions and authorize fee refunds when appropriate.
• Maintain a strong cross-selling environment within the branch to meet members’ financial needs.
• Monitor key branch products, sales performance, and service standards to ensure sound business practices.
• Network in the community and collaborate with the Business Development Officer to support growth initiatives.

If you are someone who is passionate, driven, and eager to take the next step in your career, this is the opportunity you've been waiting for. We believe in promoting from within whenever possible, and this is a testament to our commitment to our staff's growth and development.

To be considered for this role, we are looking for candidates who demonstrate a strong track record of dedication, leadership, and a deep understanding of our industry. 

Please review the job description attached and apply!