Training Coordinator

Training Coordinator

Salary: $75K - $80K (paid weekly, free uniforms, great benefits!)

Block by Block is currently seeking a Training Coordinator that will support the training and development of new Fare Inspection Ambassadors for our client, the Charlotte Area Transit System (CATS) Light Rail System. This role will support training and development of team members, workflows, and ensure a smooth onboarding experience.

This position plays an important role in shaping and delivering the next generation of company training--an enhanced training framework that will continue to grow and evolve over time. The role conducts new hire orientations, delivers foundational training, and assists with developing training materials and scenarios that support high-quality, consistent service across markets. Occasional travel required.

Essential Functions:

• Onboards new hires using company systems and assigns them to appropriate sites.
• Conducts new hire orientation and introductory training sessions for assigned markets.
• Delivers training in a way that builds confidence, clarity, and alignment with company expectations.
• Provides occasional in-field coaching to reinforce concepts introduced during training.
• Conducts quality assurance reviews on training delivery and retention.

Training Content Development

• Helps design and update training scenarios, exercises, curriculum, and support materials.
• Contributes to the development of new training modules that will eventually support a broader, company-wide training program currently being built.
• Stays current on all required certifications, endorsements, and best practices--and ensures training content reflects them.
• Assists with testing new training formats and tools, both in the field and classroom settings.
• Participates in group training sessions and development workshops as needed.
• Provides feedback and recommendations to improve training consistency and effectiveness.

Other Responsibilities

• Travels occasionally for field training, group sessions, quality reviews, and certification needs.

Recruiting

• Manages all phases of the recruiting process with a focus on creating a strong and diverse applicant pipeline.
• Partners with hiring managers to write accurate job ads, descriptions, and hiring criteria.
• Identifies effective recruiting strategies based on role needs and industry best practices.
• Posts jobs across relevant platforms and manages employment advertising.
• Reviews applications, screens candidates, and supports interview scheduling.
• Prepares interview questions and materials for hiring managers.
• Participates in interviews, particularly early-round screening conversations.
• Supports the offer process including salary discussions, start dates, and related details.
• Ensures compliance with all applicable hiring laws and company policies.
• Represents the company at job fairs, career events, and recruiting sessions.
• Performs additional recruitment responsibilities as assigned.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the job.

Qualifications

• Strong verbal and written communication skills, with the ability to present comfortably to individuals and groups.
• Excellent interpersonal skills and the ability to build rapport with candidates and new hires.
• Ability to design and use sourcing strategies for a wide range of roles.
• Self-starter with the ability to work independently and take initiative.
• Strong time management skills with the ability to meet multiple deadlines.
• Familiarity with employment laws and best practices in recruiting and training.
• Ability to learn new software, including applicant tracking systems and training tools.
• Proficiency in Microsoft Office and related platforms.

Educational Requirements

• Bachelor's degree in Human Resources, Education, Organizational Development, or related field; OR at least 3 years of HR, recruiting, or training experience.
• PHR, SPHR, SHRM-CP or SHRM-SCP preferred.
• Experience conducting or developing training is strongly preferred.

Physical Requirements

• Sit for extended periods of time
• Use hands to handle, control, feel objects, tools or controls
• Use fast, repetitive wrist and hand movements
• Ability to hear and speak clearly so that listeners can understand
• Ability to see objects that are less than a few feet away

Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.