Specialist, Education Knowledge Management

Specialist, Education & Knowledge Management At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. About the role At CHANEL, Client Care plays a critical role in delivering a personalized, elevated luxury experience at scale. The Education & Knowledge Specialist is a foundational, highly hands‑on position focused on directly creating, executing, and delivering core education, onboarding, and knowledge frameworks that drive advisor readiness, consistency, and long‑term scalability. This individual contributor role is ideal for someone who thrives on being deeply involved in every stage of education and knowledge initiatives—not just designing at a high level, but actively building, facilitating, and executing programs in real time. You will evolve and implement learning and knowledge infrastructure for Client Care, bringing clarity and sustainability across teams. This position will lay the groundwork for future training programs and set steady state ownership once the foundation is established. You will personally ensure a successful rollout and maintain lasting impact. What impact you can create at CHANEL Evolve and implement the core education and onboarding framework for Client Care, ensuring new and existing advisors are set up for success from day one Refine a foundational learning model that supports advisor readiness, operational excellence, and future scalability Directly create and maintain knowledge resources. Design, build, and personally deliver a knowledge management framework where knowledge ownership is shared across teams and kept current through clear governance. Partner closely within the Client Care team to ensure all education and knowledge content is accurate, aligned, and reflective of the CHANEL client experience Create a repeatable, sustainable process for ongoing and future trainings. Ensure all education, onboarding, and knowledge structures are designed for long‑term success, scalability, and operational sustainability Enable a train‑the‑trainer model by equipping Team Leads with the tools, content, and capabilities to deliver effective training. While you will enable Team Leads, you will also remain directly involved in the delivery of core and advanced education programs. Serve as the primary facilitator and voice for both onboarding and continuing education, using your energy and passion to engage, inspire, and motivate learners at every stage of development. You are energized by Building something from the ground up and creating structure for a growing team Delivering live and virtual training in an engaging, impactful, and brand‑driven way, ensuring every session is dynamic and memorable Translating complex information into clear, engaging, and actionable learning experiences Designing systems that balance consistency with flexibility across teams Partnering cross‑functionally to align content, priorities, and ways of working Empowering leaders and teams through enablement rather than dependency Thinking beyond “training” to create holistic education and knowledge ecosystems Bringing enthusiasm, presence, and storytelling to the training room to inspire connection and understanding among diverse audiences. What you will bring to the team Experience designing and implementing education, onboarding, or learning frameworks in a service‑driven or client‑facing environment Strong understanding of knowledge management principles, including content governance, ownership, and sustainability Proven ability to create repeatable processes that scale with the organization Experience enabling train‑the‑trainer models and developing frontline leaders as effective educators Demonstrated experience in live facilitation, with the ability to command a room, energize participants, and adjust your style to meet learners where they are. Strong stakeholder management skills, with the ability to partner across Digital, Retail, Operations, and Client Care Excellent communication and change‑management skills, with a pragmatic and solutions‑oriented mindset Agility, curiosity, and a growth mindset—embracing new ideas, adapting quickly to change, and seeking out innovative ways to improve learning and knowledge outcomes Position Logistics Role requires a minimum of three days in‑person office presence at the designated location in Piscataway, NJ. 1–2 years of experience in the luxury industry preferred, with direct experience in coordinating education or knowledge management programs. Ability to travel to boutiques and onsite call center locations as required. Hands‑on engagement with Client Care advisors and operations. Expectation of regular in‑person and virtual training delivery, with direct responsibility for onboarding and ongoing education of new and tenured advisors. Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances change or where deemed appropriate. What skills will you learn? What experiences might you have? Expand your expertise in training facilitation, becoming the central voice for onboarding and ongoing education. Gain valuable experience shaping learning journeys for advisors, helping elevate the Client Care experience. Work closely with cross‑functional partners, offering insight and influence across Digital, Retail, Operations, and Client Care. Strengthen your knowledge management and process design skills, contributing to scalable solutions and operational excellence. Build your leadership presence, inspiring and enabling colleagues as you drive continuous improvement. Be part of a collaborative, innovative environment where your passion for education has a direct impact on team culture and client experience. Compensation The anticipated base salary range for this position is $67,000 through $89,000. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and/or perks. Benefits and Perks Wellbeing resources include dedicated paid time off for wellbeing: 2‑week August Office Closure and a Wellbeing fund Family and care‑giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking Diversity and Inclusion At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. #J-18808-Ljbffr CHANEL