Program Manager

Program Manager

Seeking a Program Manager to support web and mobile app production workflows, aligning deliverables to client objectives and business outcomes.

Primary Responsibilities

• Success definition: Responsible for overall digital marketer satisfaction, building and maintaining strong, long-term partnerships with the ability to provide clear communication of project goals, timelines, and updates.
• Digital workflow leadership: Support web and mobile app production workflows, aligning deliverables to client objectives and business outcomes.
• Workflow tools oversight: Bring a working knowledge of Workfront and Figma to oversee teams using these tools, ensuring effective integration of creative and operational workflows.
• Team leadership: Support across creative, digital production, and cross-functional teams.
• Motivate and inspire teams to consistently deliver superior solutions that meet or exceed marketer goals and expectations.
• Executive communication: Manage up to the head of the studio, delivering concise, clear progress updates and recommendations.
• Lead day-to-day marketer status meetings and own follow-ups, notes, etc.
• Account management: Manage scope of work and tracking with finance manager.
• Flag and escalate blockers to studio leadership.
• The client partner is a front-of-house role serving as the primary liaison between the client (digital business team) and the studio, ensuring effective delivery of their assigned web and app customer programs and campaigns.
• This person owns and manages marketer relationships and ensures projects are executed on time, within budget and scope, and to the highest quality standards.

Requirements

• Bachelor's degree in marketing, advertising, business, or related field; 5+ years' experience with account management, preferably within an agency or marketing services environment.
• Resourceful self-starter who is organized, customer- and results-driven, collaborative, strategic, and flexible.
• EA polished, executive presence with the ability to inspire confidence internally and externally; resourceful self-starter who is organized, customer- and results-driven, collaborative, strategic, and flexible.
• Effective communicator and proactive "driver" developing high-quality relationships across the client organization; problem-solver who addresses challenges during campaign execution, offers quick and effective solutions, and effectively escalates when necessary.
• Experience with Workfront or similar project management system.
• Strong understanding of web and app channels, platforms, and marketing automation tools.
• Proficient in Microsoft Office Suite and SharePoint; experience with Workfront or similar project management system.
• This is a high-accountability role for a self-starter who thrives in deadline-driven environments, can manage ambiguity with ease, and confidently manages up, across, and through teams to deliver results.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.