Service Advisor

Job Description

Job Description

Description:

Join our dynamic team as an Automotive Service Advisor, where your excellent communication skills and technical knowledge will help deliver exceptional customer service and vehicle care. In this role, you will serve as the vital link between our customers and our skilled technicians, ensuring a smooth and transparent service experience.

Key Responsibilities:

- Greet customers warmly and listen attentively to their vehicle concerns or service requests.

- Explain necessary maintenance and repair procedures clearly and professionally.

- Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.

- Prepare detailed repair orders based on customer needs and inspection findings.

- Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.

- Advise customers on available services, maintenance schedules, and vehicle care options.

- Coordinate with technicians to ensure timely and accurate completion of repairs.

- Maintain accurate records of customer interactions, service history, and work performed.

We foster a collaborative and growth-oriented environment where your expertise is valued. Our company is committed to providing ongoing training and development opportunities, competitive compensation, and a supportive workplace culture dedicated to excellence in customer service and vehicle care.

Requirements:

Skills and Qualifications:

- Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.

- Strong knowledge of vehicle systems, maintenance procedures, and repair processes.

- Excellent communication and interpersonal skills to effectively interact with customers and team members.

- Ability to diagnose vehicle issues through questioning, inspection, and testing.

- Proficiency in using automotive service management software and basic computer skills.

- Strong organizational skills and attention to detail.

- Valid driver’s license and a clean driving record.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.