Operations Specialist (Nov 16 Start Date)

Specialty Handling Specialist

TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As a Specialty Handling Specialist, you will be the engine behind daily back-office operations at TrueAccord, driving efficiency, accuracy, and seamless process execution. In this 100% back-office role, you will own ticket queues, maintain client portals, review legal media, and process payments without any consumer phone queues, scripts, or direct consumer contact. We are hiring to strengthen our operational capabilities, solve complex discrepancies, and deliver exceptional support to both internal teams and external clients in a fast-paced environment.

What You'll Do:

• Manage Workflows & Ticket Queues: Prioritize requests, drive daily ticket queue management, and meet client deadlines and service expectations.
• Maintain Client Portals & Accounts: Upload, review, and maintain precise account information and documentation across internal systems and client portals.
• Validate Records & Legal Media: Review account records, legal documentation, and attorney-related requests to guarantee total accuracy and compliance.
• Execute Payments & Resolve Discrepancies: Process payments, update account records, research discrepancies, and keep core operational data current.
• Process Operations Correspondence: Review and respond to client and internal communications promptly and professionally.
• Collaborate Across Functional Pods: Partner with cross-functional pods within Specialty Handling to balance workloads and adapt as business needs evolve.

Who You Are:

• Detail-Oriented & Analytical: You take pride in producing top-tier work, identifying trends or patterns, and catching subtle errors.
• Tech-Savvy: You are comfortable multi-tasking across software platforms, client portals, spreadsheets (Excel/Google Sheets), and managing multiple system logins.
• Self-Sufficient Learner: You quickly retain complex, specialized procedures and independently find solutions when challenges arise.
• Accountable & Adaptable: You take complete ownership of your work, follow through on commitments, and comfortably adjust as priorities shift.
• Education: You hold a High School Diploma or GED.
• Prior Experience: No prior back-office experience is requiredwe provide hands-on training for driven individuals eager to take initiative and grow!

$20 - $23 an hour For U.S.-based hires, the pay rate for this role ranges from $20-$23 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee's primary work location, as well as other factors such as relevant skills, experience, and qualifications. Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tier: U.S. Geo Tier 3 (i.e., Kansas City, Jacksonville, Indianapolis) We encourage you to speak with your recruiter to learn more about our compensation philosophy and to discuss our benefits, total rewards, and opportunities for growth, especially for those with collections experience.

What We Offer (Perks & Benefits)

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.