Front Office Manager

Description

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

 

Join our team of Experience Curators!

 

Concert Hospitality has an amazing opportunity as a Front Office Manager

About Capital Suites Hotel

 We're in downtown Columbus, less than a mile from the Greater Columbus Convention Center. Our hotel is attached to the Huntington Center by an enclosed walkway. Nearby you'll find Nationwide Arena, EXPRESS LIVE! and the North Market just a five-minute walk away. Enjoy city and Scioto River views.

You should join our team if you...

· Believe in a service and delivery experience that encompasses all 5 senses.

· Have a winning mindset and believe that you are the owner of your success.

· Want to work for a company that understands that life is in the details and every touchpoint matters.

· Embrace exploration and have a desire to learn and create.

· Want to be involved in a storytelling experience, from our Experience Curators to our guests.

You're a great fit for this role if you love...

Providing excellent customer service and service recovery when necessary, resolving guest relations problems skillfully with a willingness and desire to understand guest’s viewpoint

· Hiring, training front office curators

· Promoting teamwork among all management and staff

We're excited to have you join us because you...

Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.

· Professional appearance and mannerism.

· Supervisory and performance management skills.

· Strong communication skills, both verbally and written.

· Accounting and organizational skills.

· Ability to deal with guests when they are angry or upset.

· Ability to work quickly and thoroughly when under pressure.

· Must be flexible and open to changes in procedures.

· Ability to attend to more than one task at a time.

· Technical knowledge of Front Desk operations.

· Knowledge of Los Angeles, California and surrounding communities.

Here's the Core of Concert Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer