Facility Systems Manager

Facility Systems Manager

Ignite your career as an Facility Systems Manager with a successful and growing medical device manufacturer. In this pivotal role, you will provide hands-on day-to-day IT support while contributing to the strategic direction and operational excellence of our technology infrastructure.

This dynamic position offers the opportunity to oversee a comprehensive range of IT responsibilities—ensuring uptime, performance, and security of critical business systems. You will support a diverse technology ecosystem that empowers our organization to thrive, while driving continuous improvement, managing vendor partnerships, and fostering a collaborative environment that promotes both technical excellence and organizational growth.

Key Responsibilities

• Develop and implement IT strategies aligned with organizational goals, emphasizing scalability, security, and efficiency
• Drive continuous improvement initiatives across infrastructure and systems
• Lead IT projects to ensure on-time, in-scope delivery
• Communicate technical initiatives effectively to executive leadership

Infrastructure & Systems Management

• Oversee IT infrastructure including PCs, servers, networks, databases, and cloud services (Microsoft 365)
• Manage server-based business applications such as:
  • Sage MAS 500
  • SolidWorks
  • PDM
  • Unipoint
  • BarTender
  • FileMaker
  • Other enterprise applications
• Administer Hyper-V virtualization platforms to optimize performance and resource utilization
• Manage Kaseya/Unitrends backup appliances and cloud storage

Network & Security

• Maintain LAN and wireless networks to ensure reliable connectivity
• Manage routers, firewalls, VPNs, VLANs, and network security protocols
• Implement cybersecurity best practices including Managed Detection and Response
• Ensure adherence to best IT practices and maintain robust information security controls
• Develop and coordinate disaster recovery and business continuity strategies

Support & Vendor Management

• Provide desktop, server, and remote access support for onsite and remote employees
• Manage vendor relationships including local MSP partnerships
• Oversee procurement, contract negotiations, and service level agreements for hardware, software, and cloud service

Vendor Service Agreement Responsibilities

• Manage, negotiate, and oversee facility service agreements to ensure compliance, protect organizational interests, and facilitate smooth business operations.
• Act as a central liaison between GSC and external parties.
• Coordinate with senior leaders to ensure agreements align with organizational goals.
• Evaluate vendor performance throughout an agreement's lifecycle and address service issues as needed.
• Assist in budgeting, forecasting, and financial oversight related to facility services and contracts.

Qualifications

• Proven experience managing complex IT environments
• Strong systems engineering expertise in:
  • Windows Server
  • Microsoft SQL Server
  • SharePoint
  • Active Directory
  • DHCP/DNS
  • SQL databases
• Hands-on experience with Microsoft 365 and virtualization technologies (Hyper-V)
• In-depth knowledge of network infrastructure and security best practices
• Familiarity with IT service management frameworks such as Datto RMM
• Experience developing and implementing disaster recovery and business continuity plans
• Strong organizational skills with the ability to manage multiple concurrent projects
• Demonstrated leadership capabilities
• Exceptional communication skills with the ability to translate complex technical concepts for diverse stakeholders
• Relevant technical certifications highly desirable

Why Join Us?

This is a high-impact leadership opportunity where you will shape innovative technology solutions that directly support business growth and operational excellence in a regulated medical manufacturing environment.