Technical Program Manager

Technical Program ManagerOur client is seeking a dedicated and experienced Technical Program Manager to join their team. As a Technical Program Manager, you will be an integral part of the Support Readiness Project/Program team, supporting large-scale customer-facing initiatives. The ideal candidate will demonstrate strong leadership, strategic thinking, and excellent communication skills, which will enable you to thrive in a dynamic and inclusive environment.Job Title: Technical Program ManagerLocation: Vancouver, WA onsite 1 day/week.Pay Range: $50/hour.What's the Job?Lead and oversee the delivery of complex customer support programs across multiple regions, managing high-risk initiatives with legal, commercial, and operational considerations.Establish and operationalize new customer support channels, including onshore and offshore models, to enhance service delivery.Design and continuously improve the end-to-end support experience for customers and support agents (L1 and L2).Define, implement, and monitor support KPIs throughout the customer lifecycle, ensuring quality and efficiency.Collaborate with cross-functional teams such as engineering, product, and operations to ensure support readiness and seamless handoffs.What's Needed?Four-year or graduate degree in Computer Science, Information Systems, Engineering, or related discipline, or equivalent work experience.7-10 years of experience in project management, customer support, or related fields, preferably with global project exposure.Knowledge of support frameworks, tools, and processes, with experience in managing large-scale support initiatives.Strong leadership and communication skills, with the ability to influence stakeholders at all levels.Proficiency in applying program management best practices, including planning, execution, risk management, and reporting.What's in it for me?Opportunity to lead impactful programs that improve customer support experiences.Collaborate with diverse and talented teams across regions and functions.Develop your leadership and strategic skills in a fast-paced environment.Be part of an organization recognized for its commitment to diversity and ethical practices.Access to comprehensive benefits and professional development opportunities.Upon completion of waiting period consultants are eligible for:Medical and Prescription Drug PlansDental PlanVision PlanHealth Savings AccountHealth Flexible Spending AccountDependent Care Flexible Spending AccountSupplemental Life InsuranceShort Term and Long Term Disability InsuranceBusiness Travel Insurance401(k), Plus MatchWeekly Pay