Lead Patient Services Specialist - UW Medicine Primary Care at Issaquah

Patient Services Specialist Lead

UW Medicine Primary Care at Issaquah has an outstanding opportunity for a Patient Services Specialist Lead. Full-time, 100% FTE (40 hours per week) Monday-Friday Day Shift.

UW Medicine Primary Care at Issaquah personalized care for every stage of life, conveniently located just off I-90 near the Issaquah Transit Center. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or need treatment for an illness or injury we've got you covered.

Position highlights:

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Primary job responsibilities:

• Lead Patient Services Specialists and other assigned staff
• Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance
• Monitor daily performance dashboard; call waiting, queues, abandon rate and ensure daily work complete and accurate
• Identify and resolve problems or unusual situations; recommend changes as necessary
• Monitor and evaluate policies and procedures to suggest operational changes
• Assist in the preparation and maintenance of provider and clinic schedules
• Perform the work of the Patient Services Specialist 1, 2, and 3

Requirements:

• High school diploma or GED equivalent
• Three years of Patient Support Service experience OR
• An equivalent combination of education/experience

About UW Medicine Primary Care:

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compensation, benefits and position details:

Pay Range Minimum: $28.79 hourly

Pay Range Maximum: $41.82 hourly

Other compensation: -

Benefits: For information about benefits for this position, visit

Shift: First Shift (United States of America)

Temporary or Regular? This is a regular position

FTE (Full-Time Equivalent): 100.00%

Union/Bargaining Unit: SEIU 1199NW UWMC Northwest Service and Maintenance

About UW Medicine Where Your Impact Goes Further:

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our commitment:

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.