UX Research Specialist

Mid-Level UX Researcher

We're looking for smart, forward-thinking and experienced Mid-Level UX Researchers to join our renowned, world-class team at Key Lime Interactive. This is a remote position that will require a combination of remote work and in some in-person research fielding, enabling a flexible yet collaborative environment.

We are looking for an individual who can operate with a high degree of autonomy, capable of conducting end-to-end UX research with minimal to no direction. Experienced with In-person fielding, as well as testing software and hardware, is a MUST.

If you thrive in an environment where there is constant change and your research matters, then this is a good place for you.

You'll be working with teams during the design sprints, hence experience working side-by-side with stakeholders is a must.

The successful candidate must possess deep, hands-on experience in a comprehensive suite of both qualitative and quantitative UX Research methods, including but not limited to:

• Behavioral Personas
• UX Research Strategy Workshops
• Co-Creation Journey Mapping
• Workflow Discovery/User Requirements Definition/Problem Framing
• Exploratory Research
• Agile UX Design or Participatory Design
• Contextual Inquiries
• Expert Reviews
• Usability Testing (In-Lab and Remote)
• Quantitative Research (using tools like Qualtrics, Optimal Sort, and Userzoom) to conduct:
• Diary Studies
• Surveys
• Ethnographic Research
• Tree Tests
• Eye Tracking
• Card Sorts
• Focus Groups & In-Depth Interviews (IDIs)
• Competitive Online Studies
• True Intents, and more.

A critical component of this role involves deep collaboration. You will be an embedded partner, working side-by-side with product teams and stakeholders throughout intensive design sprints. Therefore, a proven track record and extensive experience in working collaboratively and iteratively with stakeholders are absolutely essential.

Job Qualifications

• Minimum Education: Bachelor's Degree in a related field
• Minimum Experience: 4 Years in a User Experience role
• Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA.
• Preferred Experience: 5 Years in UX role, or equivalent combination of education and related experience.

About Us

Key Lime Interactive is a customer experience agency that serves an amazing list of Fortune 500 clients. Our company values are as follows:

• See the Puzzle
• Open and Receptive
• Dynamic
• Do the Right Thing
• Put a Ribbon on It
• We Win Together

All members of our team are selected based on various strengths that complement other teammates. Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems and has the ability to work both independently and as a member of a small team in a fast-paced agency environment. Everyone at KLI contributes to a curious and fun-loving culture. In addition, to doing what you love every day alongside some of the industry's best, Key Lime Interactive offers great benefits as a full-time employee. Specifically, we offer medical/dental/vision and life insurance policies as well as elective supplemental insurance such as STD/LTD and more. Employees are also eligible for our 401k plan after their first year. Our vacation policy consists of 14 days paid time off, 6 sick days, and 8 holidays.

KEY LIME INTERACTIVE is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, age, or military or veteran status in accordance with federal law. In addition, KEY LIME INTERACTIVE complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it maintains facilities. KEY LIME INTERACTIVE also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws. KEY LIME INTERACTIVE is an E-Verify employer.